====== Troubleshooting guide ======
  * [[https://helium-onboarding.kerlink.com/troubleshooting/|Kerlink Troubleshooting guide]]
{{images:troubleshooting.png?800 |}}

===== Self diagnostic =====
<note important>Information displayed on [[https://explorer.helium.com/|Helium Explorer]] are not directly refreshed, it may takes time (some days) to display the real status of your Miner </note>

++++ Self diagnostic|
  * STEP 1 - Go to [[https://helium-onboarding.kerlink.com/|Self Diagnostic page]]
    * Enter the Board ID of your hotspot \\
{{:images:new_self_diag.png?400|}}

    * Check following points:
      * **Connectivity** more than 30 minutes ago 
=> [[#2.4 Connect to Web interface|2.4 Connect to Web interface]] and control your network and power. If the problem is still present, contact your reseller.\\
{{:images:network_status.png?700|}}
      * **Miner Software version** 
=> If the miner software doesn’t corresponds to the one indicated in the comment then, **please wait for a day** (propagation time on all hotspots). \\
Please double check the next day before contacting your reseller.\\
\\   \\
  * STEP 2 - [[#2.4 Connect to Web interface|2.4 Connect to Web interface]]
{{:images:WI_overview.png?700|}}
     * On Overview page, check following indicators:
{{:images:system_status.png?500|}}
        * If **CPU < 20%** => reboot your hotspot, if problem is not solved after **1 hour**, contact your reseller support
        * If **CPU = 100%** => contact your reseller support
        * If **User disk = 100%** => contact your reseller support
++++

===== Useful links =====
  * [[https://helium-onboarding.kerlink.com/troubleshooting/|Kerlink Troubleshooting guide]]:   Kerlink general information on how to get first level of analysis
  * [[https://helium-onboarding.kerlink.com/|Self Diagnostic & Kerlink Onboarding]]: Kerlink website to do hotspot onboarding and get first level of analysis
++++Self Diagnostic and Kerlink Onboarding|
  * Once a hotspot is added to the blockchain, it is possible to access several information by typing its Board ID
{{:images:self_diag.png?400|}}
  * A page will open with several information such as : 
    * Connectivity : whether your miner is connected to the internet or not
    * Software version: Kerlink Operating System, Erlang and Miner software versions deployed on the hotspot
{{:images:self_diag_light.png?400|}}
++++
  * [[https://explorer.helium.com/|Helium Explorer]]:   Helium Explorer
++++Helium Explorer|
^ Reward Type ^ Description ^
^ PoC Challenger | Rewarded to any Hotspot that creates a valid PoC challenge and submits the corresponding receipt to the blockchain. |
^ PoC Challengees | Awarded to any Hotspot that transmits a POC packet after being targeted by the challenger. |
^ Witnesses | Distributed to all Hotspots that witness a beacon packet as part of a PoC Challenge. |

{{:images:reward.png?400|}}
  * Access Helium Explorer to check for... 
    * Beacons: see if you challenged, get challenged, and witnessed challenges
    * All activity: see more detailed beacons information
    * Rewards: rolling 24h, 7d and 30d windows
    * Rewards: see individual reward transactions
{{:images:rewards.png?1000|}}
<note important>Information displayed on [[https://explorer.helium.com/|Helium Explorer]] are not directly refreshed, it may takes time (some days) to display the real status of your Miner </note>
++++
  * [[https://app.hotspotty.net/hotspots/|Hotspotty]]:   Open-source tool to create Helium hotspots dashboards with a lot of useful KPIs (HNT per day, week, month)
  * [[https://status.helium.com//|Helium system status]]:   Real time status of Helium (blockchain, API, Consensus Group, PoC, router, explorer, Helium app…)
  * [[https://discord.com/invite/DRyqGuMk|Kerlink-support discord channel]]:   Kerlink-support discord channel
  * [[https://etl.dewi.org/public/dashboard/4adab197-9751-4252-be6e-75f02459fe83|DeWi]]:   Global statistics on rewards, DC usage, hotspots, HNT
  * [[https://heliumtracker.io/|Helium tracker]]:   General KPIs on Helium (top cities, top hotspots…)
  * [[https://www.yougetsignal.com/tools/open-ports/|Open Port Check Tool]]: Test Port Forwarding on Your Router
  * [[https://docs.helium.com/api/|Helium APIs]]: APIs available on Helium Network
  * SMS documentation:  {{ :e-con-keros_sms_commands-v1.0.pdf |click here}} \\ Example: {{:images:sms.png?nolink&200|}}