Kerlink Helium

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====== FAQ ======
===== General =====
++++ Is my previously purchased Kerlink gateway capable of Helium mining?|
  * Only Kerlink Gateways that have “Helium Network Compatible” in the title of the product on your confirmation email from Official reseller will be capable of Helium mining. 
  * Unfortunately, previously purchased Kerlink gateways  cannot be updated to be Helium miners.
++++

++++ How to reboot the Kerlink Hotspot?|
  * See [[https://wikikerlink.fr/helium/doku.php?id=home#power_on_the_gateway_led_status|2.3 Power On the hotspot & LED status]]
  * Connect to the Web interface. Click on Reboot button.
{{images:wi_reboot.png?1000|}}
++++

++++ I encounter some trouble with my Hotspot. How can I open a ticket?|
  * Please contact your reseller. If necessary, they will open a ticket to Kerlink Support.
++++

++++ How to factory reset the Kerlink Hotspot?|
<note important>It will delete Helium on your Hotspot. DO NOT USE except if your reseller asked you to factory reset your Hotspot! </note>
  * Connect to the Web interface. Click on Reset button.\\
{{images:wi_reset_factory.png?1000|}}
++++

++++ Can I access to Kerlink Wiki?|
  * For hotspot with Helium there is no access to the Wiki because it does not use the standard firmware and you cannot have access to SSH.
++++

++++ Can I access to Kerlink trouble ticketing tool OTRS? Can I contact Kerlink Support directly? |
  * No, you need to contact your reseller.
++++

++++ Currently this miner shows that it has a maximum capability of 3dbi yet I am using an 8dbi antenna. Is there a way to increase the allowed limit in the settings?|
  * Can be done in Helium Hotspot App. 
++++

++++ I lost my 12 unique word passphrase, how can I recover my Wallet and my Hotspot? |
  * **Wallet is lost, Hotspots associated too.**\\
See here for more information: [[https://docs.helium.com/wallets/app-wallet/twelve-words/#:~:text=The%2012%20words%20can%20never,12%20words%2C%20lose%20it%20all.|Helium - Twelve Words Seed Phrase]] \\
{{images:helium_12_words.png?800|}}
 \\
Your Wallet is the ONLY way to access to your Hotspot. If you lose your pin code and/or your **12 unique word passphrase** you will lose your Hotspot too! \\
Kerlink can not change the Wallet, a FACTORY RESET will not solve your problem. Hotspot is fully lost.
++++
 
===== During installation & Helium onboarding =====
++++ Why do I get the Error “This gateway is not compatible with Helium Proof of Coverage. You can still install the Light Miner to earn HNT from packet forwarding.”|
  * Only Kerlink Gateways that have “Helium Network Compatible” in the title of the product on your confirmation email from Official reseller will be capable of Helium mining.
++++

++++ How to reboot the Kerlink Hotspot?|
  * See [[https://wikikerlink.fr/helium/doku.php?id=home#power_on_the_gateway_led_status|2.3 Power On the hotspot & LED status]]
  * Connect to the Web interface. Click on Reboot button.
{{images:wi_reboot.png?1000|}}
++++

++++ How to connect to the Web Interface?|
  * See [[https://wikikerlink.fr/helium/doku.php?id=home#connect_to_web_interface|2.4 Connect to Web interface]]
++++

++++ My Hotspot is relayed. How do I fix it ?|
  * See [[https://wikikerlink.fr/helium/doku.php?id=home#network_configuration|5.3 Network configuration]]
++++

===== Network configuration ===== 
++++ I setup WiFi on my Hotspot but it is still connecting using Ethernet. How do I fix it ?|
  * Ethernet has priority over WiFi. Disconnect Ethernet cable from the Hotspot, it will then connect using WiFi.
++++

++++ I setup Cellular on my Hotspot but it is still connecting using Ethernet. How do I fix it ?|
  * Ethernet has priority over Cellular. Disconnect Ethernet cable from the Hotspot, it will then connect using Cellular.
++++

++++ My Hotspot is relayed. How do I fix it ?|
  * [[https://docs.helium.com/troubleshooting/understanding-witnesses/#relayed-hotspots-and-the-importance-of-opening-ports|Open ports]]
  * If you are using cellular connection, you have to request to your SIM card provider to provide a public IP address for your hotspot.
++++
Kerlink Helium

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