Kerlink Helium

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====== FAQ ======
<note warning>**The Helium Network migration to Solana Blockchain has started over the past weeks and so far seems ok.** \\
\\
This strategic move, voted in by the community, aims to capitalize on Solana's scalability, low transaction costs, and high-performance capabilities, including its fast transaction throughput and energy-efficient consensus mechanism.\\
On Kerlink side, we successfully updated the whole Helium Kerlink fleet to the latest miner version from Helium and all Kerlink Gateways connected to Internet should now run on Solana blockchain and mine. If it is not the case, it may only be a connectivity issue or a reboot problem. If this is still not working please contact us. \\
\\
Regarding Onboarding, the onboarding procedure has evolved and it must be adapted following the migration to Solana. We are currently working on the update of our tools to proceed to the onboarding. For this reason, it is currently not possible to onboard a Kerlink gateway through the Kerlink Hotspot application. \\
\\
**For Solana onboarding, please see [[wiki:solana:onboarding|Kerlink Solana Onboarding]]**
</note>

===== General =====
++++ Is my previously purchased Kerlink gateway capable of Helium mining?|
  * Only Kerlink Gateways that have “Helium Network Compatible” in the title of the product on your confirmation email from Official reseller will be capable of Helium mining. 
  * Unfortunately, previously purchased Kerlink gateways  cannot be updated to be Helium miners.
++++

++++ How to reboot the Kerlink Hotspot?|
  * See [[https://wikikerlink.fr/helium/doku.php?id=home#power_on_the_gateway_led_status|2.3 Power On the hotspot & LED status]]
  * Connect to the Web interface. Click on Reboot button.
{{images:wi_reboot.png?1000|}}
++++

++++ I encounter some trouble with my Hotspot. How can I open a ticket?|
  * Please contact your reseller. If necessary, they will open a ticket to Kerlink Support.
++++

++++ How to factory reset the Kerlink Hotspot?|
<note important>It will delete Helium on your Hotspot. DO NOT USE except if your reseller asked you to factory reset your Hotspot! </note>
  * Connect to the Web interface. Click on Reset button.\\
{{images:wi_reset_factory.png?1000|}}
++++

++++ Can I access to Kerlink Wiki?|
  * For hotspot with Helium there is no access to the Wiki because it does not use the standard firmware and you cannot have access to SSH.
++++

++++ Can I access to Kerlink trouble ticketing tool OTRS? Can I contact Kerlink Support directly? |
  * No, you need to contact your reseller.
++++

++++ Currently this miner shows that it has a maximum capability of 3dbi yet I am using an 8dbi antenna. Is there a way to increase the allowed limit in the settings?|
  * Can be done in Helium Hotspot App. 
++++

++++ I lost my 12 unique word passphrase, how can I recover my Wallet and my Hotspot? |
  * **Wallet is lost, Hotspots associated too.**\\

<note warning>Please read those pages from Helium.com **carefully**:\\
[[https://docs.helium.com/wallets/twelve-words|Helium - Twelve Words Seed Phrase]]\\
[[https://docs.helium.com/wallets/twenty-four-words|Helium - Twenty-Four Word Seed Phrase]]\\
[[https://docs.helium.com/wallets/helium-wallet-app|Helium - Helium Wallet App]] \\
{{images:helium_12_words.png?800}}\\
Your Wallet is the ONLY way to access to your Hotspot. If you lose your pin code and/or your **12/24 unique word passphrase** you will lose your Hotspot too! \\
Kerlink can not change the Wallet, a FACTORY RESET will not solve your problem. Hotspot is fully lost.
</note>

 \\
Your Wallet is the ONLY way to access to your Hotspot. If you lose your pin code and/or your **12 unique word passphrase** you will lose your Hotspot too! \\
Kerlink can not change the Wallet, a FACTORY RESET will not solve your problem. Hotspot is fully lost.
++++

++++ My Hotspot is in Deny list. How to solve this? |
Please see [[https://docs.helium.com/mine-hnt/denylist-removals/|Denylist Removal Submissions]]

++++
 
===== During installation & Helium onboarding =====
++++ Why do I get the Error “This gateway is not compatible with Helium Proof of Coverage. You can still install the Light Miner to earn HNT from packet forwarding.”|
  * Only Kerlink Gateways that have “Helium Network Compatible” in the title of the product on your confirmation email from Official reseller will be capable of Helium mining.
++++

++++ How to reboot the Kerlink Hotspot?|
  * See [[https://wikikerlink.fr/helium/doku.php?id=home#power_on_the_gateway_led_status|2.3 Power On the hotspot & LED status]]
  * Connect to the Web interface. Click on Reboot button.
{{images:wi_reboot.png?1000|}}
++++

++++ How to connect to the Web Interface?|
  * See [[https://wikikerlink.fr/helium/doku.php?id=home#connect_to_web_interface|2.4 Connect to Web interface]]
++++

++++ My Hotspot is relayed. How do I fix it ?|
  * See [[https://wikikerlink.fr/helium/doku.php?id=home#network_configuration|5.3 Network configuration]]
++++

===== Network configuration ===== 
++++ I setup WiFi on my Hotspot but it is still connecting using Ethernet. How do I fix it ?|
  * Ethernet has priority over WiFi. Disconnect Ethernet cable from the Hotspot, it will then connect using WiFi.
++++

++++ I setup Cellular on my Hotspot but it is still connecting using Ethernet. How do I fix it ?|
  * Ethernet has priority over Cellular. Disconnect Ethernet cable from the Hotspot, it will then connect using Cellular.
++++

++++ My Hotspot is relayed. How do I fix it ?|
  * [[https://docs.helium.com/troubleshooting/understanding-witnesses/#relayed-hotspots-and-the-importance-of-opening-ports|Open ports]]
  * If you are using cellular connection, you have to request to your SIM card provider to provide a public IP address for your hotspot.
++++
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