Wanesy™ Management Cockpit

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
====== Get logs of a gateway on Wanesy Management Cockpit ======
===== Documentation =====

[[https://wmc.wanesy.com|Wanesy Management Cockpit]]  (online)
[[https://wmc.wanesy.com/docs|GMS API Web services documentation]]  (online)

===== Get logs of a gateway =====
<note>
The constraints associated to the get logs command are as follows:
  * The get logs command is only accessible to users with **SERVICE_ADMINISTRATOR** and **CHANNEL_ ADMINISTRATOR** roles
  * It is not possible to send a new get logs command if another one is already pending for the same gateway
  * It is possible to cancel a get logs command only if it has not yet been sent to the gateway
</note>

To get the logs of a gateway, you need to go to the gateway overview page and select ''Get logs'' from the ''ACTIONS'' menu.

{{:images:get_logs_menu.jpg?800|}}

After clicking on ''Get logs'', you will be redirected to the ''Gateway logs'' page.

{{:images:gateway_logs_page.jpg?800|}}

In case of backhaul restriction on speed or data, you have the option to enable the minimal mode to limit the size of the log file.

{{:images:get_logs_mode.jpg?400|}}

<note>
The minimal mode is enabled by default if the current backhaul used is cellular (or if it is unknown), in all other cases the normal mode is enabled by default.
</note>
<note important>
The constraints associated to the minimal mode are as follows:
  * The minimal mode is not supported for gateways with FW < KerOS 5.6
  * The minimal mode is not yet available for gateways with FW = KerOS 6
</note>

Once triggered after clicking on ''GET LOGS'' button, the get logs command will be sent to the gateway when the next telemetry message is received (message expected every hour).

When a get logs command is pending (waiting to be sent to the gateway), it appears in the ''Get logs command'' block and an orange dot is displayed in the ''ACTIONS'' menu.

{{:images:get_logs_pending.jpg?800|}}

To cancel the get logs command, you need to click on the ''CANCEL GET LOGS'' button present in the ''Get logs command'' block.

Then a confirmation popup is displayed. 

{{:images:get_logs_cancel.jpg?400|}}

The available log files are listed in the ''Available log files'' block, a link allows to download each of them.

{{:images:get_logs_list.jpg?800|}}

<note>
The retention period for the log files is 30 days.
</note>
Wanesy™ Management Cockpit

User Tools

Site Tools

Page Tools
