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wiki:troubleshooting [2017/10/30 17:14] tda |
wiki:troubleshooting [2017/10/30 17:36] tda |
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- Check basic network | - Check basic network | ||
- | * if Ethernet, ensure that the link is up, a valid IP is set (either manually or through DHCP) | + | * if Ethernet, ensure that the link is up, a valid IP is set on eth0 interface (either manually or through DHCP) |
- | * if WiFi, ensure that the SSID is properly connected and that a valid IP is configured (either manually or through DHCP) | + | * if WiFi, ensure that the SSID is properly connected and that a valid IP is configured on wlan0 interface (either manually or through DHCP) |
- | * if cellular, ensure that the APN is properly configured, that the cell signal is good and that there is an IP | + | * if cellular, ensure that the APN is properly configured, that the cell signal is good and that there is an IP defined on ppp0 interface |
- | * either way, it is usually checked through the ''ifconfig'' command, and possibly by trying to ping a machine on the Internet (e.g. 8.8.8.8) | + | * Anyway, issue a ''ifconfig'' command to check all interfaces status, and try to ping a machine on the Internet (e.g. 8.8.8.8) |
- | - Check installed software | + | - Check installed software and version numbers |
* On iBTS or iFemtoCell, run the command: ''ipkg list-installed'': this will list the installed packages | * On iBTS or iFemtoCell, run the command: ''ipkg list-installed'': this will list the installed packages | ||
* On Wirnet Station, run the command: ''get_version -u -v'' and check the update log | * On Wirnet Station, run the command: ''get_version -u -v'' and check the update log | ||
- | * Either way, please check that the ''bscc'', ''snmp'', ''openvpn'' and the packet forwarder packages are installed | + | * Anyway, please check that the ''bscc'', ''snmp'', ''openvpn'' and the ''packet forwarder'' packages are correctly installed with the expected version number |
- | - Check that the software is running | + | - Check that all expected process are running |
* On iBTS or iFemtoCell, run the command: ''monit status'' | * On iBTS or iFemtoCell, run the command: ''monit status'' | ||
* On all systems, run the command: ''ps ww'' | * On all systems, run the command: ''ps ww'' | ||
- | * Either way, please ensure that the ''bscc'', ''snmp'', ''openvpn'' and the packet forwarder processes are running | + | * Anyway, please ensure that the ''bscc'', ''snmp'', ''openvpn'' and the ''packet forwarder'' processes are running |
- Check that the connection to the RAN is working | - Check that the connection to the RAN is working | ||
* Check that you have VPN interface in ''ifconfig'' | * Check that you have VPN interface in ''ifconfig'' | ||
+ | * Check the content of the Trustzone (except wirnet) ''pnr_uploader -s -b 2'', ''pnr_uploader -s -b 10'' | ||
* Check that you can ping ''172.18.0.1'' and ''10.8.0.1'' | * Check that you can ping ''172.18.0.1'' and ''10.8.0.1'' | ||
* Check that you can ping ''lns'' and ''snmp'' | * Check that you can ping ''lns'' and ''snmp'' | ||
+ | * Add the station to the customer fleet and verify that the status is "connected" | ||
+ | - Check that the packet forwarder is working properly | ||
+ | * Check the configuration of the packet forwarder in the json config file ("lns" should be defined as the server and port 1700 should be used) | ||
+ | * Check in the dashboard interface that the station received some messages (be sure that at least one end-device is located in the neighbourough of the gateway) | ||
+ | |||
===== Logs to check ===== | ===== Logs to check ===== | ||
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* [[mailto:support@kerlink.fr|support@kerlink.fr]] if you don't have an OTRS account yet | * [[mailto:support@kerlink.fr|support@kerlink.fr]] if you don't have an OTRS account yet | ||
- | Either way, please provide information about your product and your issue: | + | Anyway, please provide information about your product and your issue: |
* serial number | * serial number | ||
* product version | * product version |