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wiki:troubleshooting
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wiki:troubleshooting [2017/10/30 17:37] tda |
wiki:troubleshooting [2017/12/11 12:16] (current) tda |
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| * Anyway, issue a ''ifconfig'' command to check all interfaces status, and try to ping a machine on the Internet (e.g. 8.8.8.8) | * Anyway, issue a ''ifconfig'' command to check all interfaces status, and try to ping a machine on the Internet (e.g. 8.8.8.8) | ||
| - Check installed software and version numbers | - Check installed software and version numbers | ||
| - | * On iBTS or iFemtoCell, run the command: ''ipkg list-installed'': this will list the installed packages | + | * On iBTS or iFemtoCell, run the command: ''opkg list-installed'': this will list the installed packages |
| * On Wirnet Station, run the command: ''get_version -u -v'' and check the update log | * On Wirnet Station, run the command: ''get_version -u -v'' and check the update log | ||
| * Anyway, please check that the ''bscc'', ''snmp'', ''openvpn'' and the ''packet forwarder'' packages are correctly installed with the expected version number | * Anyway, please check that the ''bscc'', ''snmp'', ''openvpn'' and the ''packet forwarder'' packages are correctly installed with the expected version number | ||
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| - Check that the connection to the RAN is working | - Check that the connection to the RAN is working | ||
| * Check that you have VPN interface in ''ifconfig'' | * Check that you have VPN interface in ''ifconfig'' | ||
| - | * Check the content of the Trustzone (except wirnet) ''pnr_uploader -s -b 2'', ''pnr_uploader -s -b 10'' | + | * Check the content of the Trustzone (except for Wirnet Station) ''pnr_uploader -s -b 2'', ''pnr_uploader -s -b 10'' |
| * Check that you can ping ''172.18.0.1'' and ''10.8.0.1'' | * Check that you can ping ''172.18.0.1'' and ''10.8.0.1'' | ||
| * Check that you can ping ''lns'' and ''snmp'' | * Check that you can ping ''lns'' and ''snmp'' | ||
| - | * Add the station to the customer fleet and verify that the status is "connected" | + | * In the dashboard, add the station to the customer's fleet and verify that its status is "connected" |
| - Check that the packet forwarder is working properly | - Check that the packet forwarder is working properly | ||
| * Check the configuration of the packet forwarder in the json config file ("lns" should be defined as the server and port 1700 should be used) | * Check the configuration of the packet forwarder in the json config file ("lns" should be defined as the server and port 1700 should be used) | ||
| - | * Check in the dashboard interface that the station received some messages (be sure that at least one end-device is located in the neighborhood of the gateway) | + | * Check in the dashboard interface that the station has received some messages (be sure that at least one end-device is located in the neighborhood of the gateway) |
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| * Check main system logs at ''/var/log/messages'' | * Check main system logs at ''/var/log/messages'' | ||
| - | * Check packet forwarder logs at ''/user/spf2/var/log/'' for iBTS, ''/user/spf/var/log'' for iFemtoCell and ''/mnt/fsuser-1/spf'' for Wirnet Station | + | * Check packet forwarder logs at ''/user/spf2/var/log/'' for iBTS, ''/user/spf/var/log'' for iFemtoCell and ''/mnt/fsuser-1/spf/var/log'' for Wirnet Station |
| * Check the kernel boot log with the ''dmesg'' command | * Check the kernel boot log with the ''dmesg'' command | ||
wiki/troubleshooting.1509381473.txt.gz · Last modified: 2017/10/30 17:37 by tda
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