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--- wiki:wiki3:faq_general_3.x [2019/01/16 15:37]
tda created
+++ wiki:wiki3:faq_general_3.x [2021/06/03 15:39] (current)
tda
@@ Line 1: / Line 1: @@
 ====== FAQ - General ======
-===== How do I move a gateway from a fleet to another fleet? =====
+===== How can I obtain the EUI from the serial number of my station? =====
-You can move a gateway from a fleet to another fleet from:
-  - The cart: add one or more gateway to the cart, click on the cart icon and then use the move action to move your gateways
+^ Product              ^ EUI                                                       ^ Example            ^
-  - The gateway overview page: go on the main page of the gateway you want to move and click on the floating button to edit the gateway. Select another fleet to move the gateway
+|Wirnet Station        |7276FF00<board_type><last 6 characters of the station barcode>         |''7276FF00080E0761''|
+|Wirnet iBTS           |7276FF002E<last 6 characters of the CPU module serial number>       |''7276FF002E060337''|
+|Wirnet iFemtoCell     |7276FF00<last 8 characters of the CPU serial number> |''7276FF003903046C''|
+|Wirnet iStation       |7076FF00<last 8 characters of the CPU serial number> |''7076FF005403046C''|
+|Wirnet iFemtoCell-evo |7076FF00<last 8 characters of the CPU serial number> |''7076FF006403046C''|
+For Wirnet Station, the **board_type** can be defined like that:
+^ board_type       ^value          ^
+| SOP3    | 08  |
+| SOP4    | 0B  |
+For i-Series products, the 2 first digits of the serial number indicates the region and this region can be defined like that:
+^ Product              ^ region       ^value               |
+|Wirnet iBTS           | All regions    | 2E  |
+|Wirnet iFemtoCell     | EU-868  \\ US-915 \\ AS-923    | 39 \\ 44 \\ 45 |
+|Wirnet iStation       | EU-868  \\ US-915 \\ AS-923    | 56 \\ 55 \\ 54 |
+|Wirnet iFemtoCell-evo | EU-868  \\ US-915 \\ AS-923    | 64 \\ 65 \\ 66 |
+You can retrieve the CPU serial number with the following command:
+<code bash>
+root@klk-wifc-01AAFF:~ # grep serial_number /tmp/sys_startup_status.json
+        "serial_number": "0x4501aaff",
+</code>
+Construct the EUI by adding the ''7276FF00'' pattern and add the serial number to obtain''7276FF004501AAFF''. \\
+**Care, for Wirnet iStation and Wirnet iFemtoCellEvo, the prefix pattern has changed from ''7276FF00'' to ''7076FF00''.**
+To retrieve directly the EUI value, you can retrieve it with the following command:
+<code bash>
+root@klk-wifc-01AAFF:~ # grep EUI /tmp/sys_startup_status.json
+        "EUI64": "7276FF004501AAFF",
+</code>
 ===== How can I put a gateway in two fleets? =====
@@ Line 20: / Line 52: @@
 You must have at least the role Admin to access to the user profile page you want to manage. But you can only deactivate or set an expiration date to a user who has a lowest role than yours. Of course, you cannot update the limitations of your own account.
+===== What is the maximum number of gateways we can define? =====
+We can limit the number of gateways, the number of endpoints and number of users linked to a customer via the administration menu (only accessible for users that have SuperAdmin privileges).
+===== What is the maximum number of gateways we can define in the CSV file? =====
+There is no limit.
+===== When we define a CSV, is it a "add" or a "replacement"? =====
+Add
+===== What happens when a mote is already defined in the system and when we try to add it again through the CSV file? =====
+An exception is raised and the process stops.
+===== What happens when the CSV file embodies a syntax error? =====
+An exception is raised and the process stops when the error is encountered. All lines located before this point are taken into account by the system.
+===== When a mote is removed, is data related to this end-device is also removed? =====
+Yes.
+===== When a gateway is removed, is data related to all end-devices that are connected to are also removed? =====
+No.
+===== I have got a frame counter error (FCnt error). What can I do to cancel this status? =====
+In the LNS / endpoint menu, click on your endpoint and then click to the cross at the right side of the text "FRAME COUNTER DOWN".
+Select F5 for page refresh several times.
+=> Status "Uplink ok" appears and uplink message queue is updated with new messages in "Rx messages" tab.
+===== What is the VPN subnet address? =====
+When connected to the Wanesy Management Center VPN, the IP address assigned to the gateway is in the ''10.8.0.0/16'' subnet.
+The gateway LAN subnet should not overlap with this subnet.
+===== My external application does not receive any data from WMC =====
+WMC does not follow http redirected URLs. You have to input the real URL.
+To check whether your URL is redirected or not: ''curl -I https://url-example.com/''
+Here is an example of what happens when URL is redirected:
+<code>
+HTTP/1.1 301 Moved Permanently
+Server: nginx/1.12.2
+Date: Wed, 25 Apr 2018 12:56:10 GMT
+Content-Type: text/html; charset=iso-8859-1
+Connection: keep-alive
+Location: http://redirected.url/
+Strict-Transport-Security: max-age=31536000
+Content-Security-Policy: default-src https: redirected.url 'unsafe-inline' 'unsafe-eval'
+x-frame-options: SAMEORIGIN
+X-XSS-Protection: 1; mode=block
+X-Content-Type-Options: nosniff
+Referrer-Policy: strict-origin-when-cross-origin
+</code>

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