Wanesy™ Management Center (End Of Life)

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
====== Alarms ======
\\
\\
Alarms can be found on the upper side of the Web page (header):

{{:wiki3:alarms.png?600|}}

There are 3 types of alarms:
\\
\\
  * Gateway alarms,
  * End-device alarms,
  * Network alarms.
\\
\\
Here are the type of errors you may encounter in your system:
\\
\\

===== Gateway Alarms =====



^Type ^Description ^Potential Root cause ^	
| CONNECTION    | Gateway not connected to WMC                               | Gateway shut down, backhaul not available, |
| CPU           | CPU percent utilization passed above the defined threshold\\ CPU percent utilization passed below the defined threshold | Large number of operations on the gateway (many messages , spectrum, ...)|
| DOOR OPEN     | Door opened\\ Door closed                                                 | Door not closed|
| GPS           | GPS unlocked\\ GPS locked                                  | Physical issue on gateway (GPS wrong/not connected)\\ Obstruction of GPS antenna\\ bad reception (not enough satellites)\\ Cold start, GPS not yet locked  |
| POWER LOST    | Power Lost                                                 | Primary alimentation stopped, gateway will shut down\\ Causes : either global power shutdown or bad electrical characteristics (voltage outage, ...) |
| RAM           | RAM percent utilization passed above the defined threshold\\ RAM percent utilization passed below the defined threshold | Large number of operations on the gateway (many messages , spectrum, ...) |
| RSSI         | RSSI level passed below the defined threshold\\ RSSI level passed above the defined threshold | The reception level of the gateway (in term of cellular backhaul) is under/above a threshold\\ Low RSSI indicates potential backhaul problems : cellular network connection lost, antenna issue, environment conditions changed... |
| SHUTDOWN     | Shutdown of the gateway | Gateway has stopped, either power issue / or reboot  |
| SYSTEM DISK  | System disk percent utilization passed above the defined threshold\\ System disk percent utilization passed below the defined threshold | Utilization of the disk\\ Can increase due to logs and tmp files on the gateway |
| TEMPERATURE | Temperature passed above the defined threshold\\ Temperature passed below the defined threshold  | Temperature from the CPU\\ Ambient temperature of the gateway under/above a threshold\\ Temperature may alter performances if not in electronic recommendations |
| USER DISK | User disk percent utilization passed above the defined threshold\\ User disk percent utilization passed below the defined threshold | Utilization of the disk\\ Can increase due to logs and tmp files on the gateway |

\\
\\
===== End-device Alarms =====

^Type ^Description ^Potential Root cause ^	
| DATADOWN FCNTDOWN CHANGED | No route for multicast | No gateway found for the downlink message |
| DATADOWN FCNTDOWN ERR | Deprecated alarm | Deprecated alarm |
| DATADOWN GW NACK | ACK from gateway not OK | DataDown not sent by the gateway because received too late or collision |
| DATADOWN MAXATTEMPTS | The maximum number of sending attempts for a DataDown message has been reached | DataDown not sent by the gateway because received too late or collision |
| DATADOWN TIMEOUT | The maximum time to wait to send a datadown has been reached | No ACK received from gateway |
| DATAUP MIC ERR | Integrity message error | DataUp received with incorrect MIC\\ Device’s message integrity is not ensured, DataUp not decoded\\ This may be caused by:\\ - Corruption of message\\ - Device trying to mock another one (attack), either by reusing a FCNtUp eihter with an invalid devNonce |
| DOWNLINK UNABLE TO SEND | DataDown not sent | Unable to send (collision, no gateway, max queue size reached, Gateway Nack, ...) |
| JOIN APPEUI ERR | JOIN REQUEST with invalid AppEui was received and refused | AppEui doesn't match with the provisioned one |
| JOIN DEVADDR ERR | ABP configuration issue with the set DevAddr | DevAddr may be already in use |
| JOIN DEVNONCE ERR | JOIN REQUEST with already used DevNonce was received and refused | DevNonce has already been used by the end-device |
| JOIN MIC ERR | JOIN REQUEST with invalid MIC was received and refused | Probably due to corruption or invalid AppKey |
| PUSH AUTH FAILED | Authentication of push config failed | Wrong user / password |
| PUSH NOT FOUND | Impossible to find push server | Wrong push address / port |
| PUSH SERVER ERR | Error from push server | Issue from push server side |
| PUSH TIMEOUT | Push server did not response to push in time | Issue from push server side |

\\
===== Network Alarms =====

^Type ^Description ^Potential Root cause ^	
| FRQ DUTY CYCLE  | Alarm on duty cycle overage by gateway channel, depending on the region |  Duty cycle is over the limits |
Wanesy™ Management Center (End Of Life)

User Tools

Site Tools

Page Tools
