Wanesy™ Management Center (End Of Life)

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====== FAQ - General ======

===== How can I obtain the EUI from the serial number of my station? =====

^ Product              ^ EUI                                                       ^ Example            |  
|Wirnet iBTS           |7276FF002E<last 6 characters of the CPU serial number>     |''7276FF002E060337''|
|Wirnet Station        |7276FF000<last 7 characters of the station barcode>        |''7276FF00080E0761''|
|Wirnet iFemtoCell     |7276FF00<last 8 characters of the CPU board serial number> |''7276FF003903046C''| 
|Wirnet iStation       |7076FF00<last 8 characters of the CPU board serial number> |''7276FF005403046C''| 
|Wirnet iFemtoCell-evo |7076FF00<last 8 characters of the CPU board serial number> |''7276FF006403046C''| 

For the iFemtoCell, you can retrieve the CPU serial number with the following command:
<code bash>
root@klk-wifc-01AAFF:~ # grep serial_number /tmp/sys_startup_status.json 
        "serial_number": "0x4501aaff", 
</code>
In this example, the EUI is ''7276FF004501AAFF''.

===== How do I move a gateway from a fleet to another fleet? =====

You can move a gateway from a fleet to another fleet from:
  - The cart: add one or more gateway to the cart, click on the cart icon and then use the move action to move your gateways
  - The gateway overview page: go on the main page of the gateway you want to move and click on the floating button to edit the gateway. Select another fleet to move the gateway

===== How can I put a gateway in two fleets? =====

You cannot. Gateways can only be in one fleet.


===== How can I put an end device in two clusters? =====

You cannot. End device can only be in one cluster.

===== How can I deactivate a user or set an expiration date to a user’s account? =====

You must have at least the role Admin to access to the user profile page you want to manage. But you can only deactivate or set an expiration date to a user who has a lowest role than yours. Of course, you cannot update the limitations of your own account. 

===== What is the maximum number of gateways we can define? =====
  * We can limit the number of gateways, the number of endpoints and number of users linked to a customer via the administration menu (only accessible for users that have SuperAdmin privileges)

===== What is the maximum number of gateways we can define in the CSV file? =====
  * There is no limit

===== When we define a CSV, is it a "add" or a "replacement"? =====
  * Add

===== What happens when a mote is already defined in the system and when we try to add it again through the CSV file? =====
  * An exception is raised and the process stops

===== What happens when the CSV file embodies a syntax error? =====
  * An exception is raised and the process stops when the error is encountered. All lines located before this point are taken into account by the system

===== When a mote is removed, is data related to this end-device is also removed? =====
  * Yes

===== When a gateway is removed, is data related to all end-devices that are connected to are also removed? =====
  * No

===== I have got a frame counter error (FCnt error). What can I do to cancel this status? =====
   * In the LNS / endpoint menu, click on your endpoint and then click to the cross at the right side of the text "FRAME COUNTER DOWN"
   * Select F5 for page refresh several times
=> Status "Uplink ok" appears and uplink message queue is updated with new messages in "Rx messages" tab

===== What is the VPN subnet address? =====
When connected to the Wanesy Management Center VPN, the IP address assigned to the gateway is in the ''10.8.0.0/16'' subnet.

The gateway LAN subnet should not overlap with this subnet.

===== My external application does not receive any data from WMC =====
WMC does not follow http redirected URLs. You have to input the real URL.

To check whether your URL is redirected or not: ''curl -I https://url-example.com/''

Here is an example of what happens when URL is redirected:

<code>
HTTP/1.1 301 Moved Permanently
Server: nginx/1.12.2
Date: Wed, 25 Apr 2018 12:56:10 GMT
Content-Type: text/html; charset=iso-8859-1
Connection: keep-alive
Location: http://redirected.url/
Strict-Transport-Security: max-age=31536000
Content-Security-Policy: default-src https: redirected.url 'unsafe-inline' 'unsafe-eval'
x-frame-options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
Referrer-Policy: strict-origin-when-cross-origin
</code>
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