Wanesy™ Management Center (End Of Life)

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
====== Troubleshooting WMC connexion issue ======

===== Process Flow =====

To analyze your potential issues, it is best to go from bottom to top and check every layer:

  - Check basic network
    * If Ethernet, ensure that the link is up, a valid IP is set on eth0 interface (either manually or through DHCP)
    * If WiFi, ensure that the SSID is properly connected and that a valid IP is configured on wlan0 interface (either manually or through DHCP)
    * If cellular, ensure that the APN is properly configured, that the cell signal is good and that there is an IP defined on ppp0 interface
    * Anyway, issue a ''ifconfig'' command to check all interfaces status, and try to ping a machine on the Internet (e.g. 8.8.8.8)
  - Check installed software and version numbers
    * On iBTS or iFemtoCell, run the command: ''opkg list-installed'': this will list the installed packages
    * On Wirnet Station, run the command: ''get_version -u -v'' and check the update log
    * Check the right OpenVPN package is installed
    * Anyway, please check that the ''bscc'', ''snmp'', ''openvpn'' and the ''packet forwarder'' packages are correctly installed with the expected version number
  - Check that all expected process are running
    * On iBTS or iFemtoCell, run the command: ''monit status''
    * On all systems, run the command: ''ps ww''
    * Anyway, please ensure that the ''bscc'', ''snmp'', ''openvpn'' and the ''packet forwarder'' processes are running
  - Check that your system indicates a correct date
    * Run the command ''date''. If the date is incorrect, check your GPS/NTP configuration in /etc/ntp.conf 
  - Check that the connection to the WMC is working
    * Check that VPN interface is set in ''ifconfig''
    * Check the content of the Trustzone (except for Wirnet Station) ''pnr_uploader -s -b 2'',  ''pnr_uploader -s -b 10''
    * Check that ''172.18.0.1'' and ''10.8.0.1'' can be ping
    * Check that you can ping ''lns'' and ''snmp''
    * In the dashboard, add the station to the customer's fleet and verify that its status is "connected"
        * If the status remains "disconnected" and if your gateway is a Wirnet iBTS then issue the command: ''/user/snmp/snmpd.init restart'' and wait few seconds. If the problem remains then reboot the gateway.
        * If the status remains "disconnected" and if your gateway is not a Wirnet iBTS then simply reboot the gateway.
  - Check that the packet forwarder is working properly
    * Check the configuration of the packet forwarder in the json config file ("lns" should be defined as the server and port 1700 should be used)
    * Check in the dashboard interface that the station has received some messages (be sure that at least one end-device is located in the neighborhood of the gateway)


===== Logs to check =====

  * Check main system logs at ''/var/log/messages''
  * Check packet forwarder logs :
      * iBTS:''/user/spf2/var/log/'', 
      * iFemtoCell: ''/user/spf/var/log'',
      * Wirnet Station: ''/mnt/fsuser-1/spf/var/log'' 
  * Check the kernel boot log with the ''dmesg'' command

===== Ask for support =====

If you couldn't find why your station is not visible on the WMC dashboard or why you can't receive/send LoRa frames, please contact the support:

  * [[http://otrs.kerlinkm2mtechnologies.com/customer.pl]] and open a ticket
  * [[mailto:support@kerlink.fr|support@kerlink.fr]] if you don't have an OTRS account yet

Anyway, please provide information about your product and your issue:
  * Serial number
  * Product version
  * Logs
  * Desired behavior / expected result
  * List of checks that you already did

These items can be collected by following the [[#Process Flow]] step.
Wanesy™ Management Center (End Of Life)

User Tools

Site Tools

Page Tools
