Table of Contents
Alarms
Alarms can be found on the upper side of the Web page (header):
There are 3 types of alarms:
- Gateway alarms,
- End-device alarms,
- Network alarms.
Here are the type of errors you may encounter in your system:
Gateway Alarms
| Type | Description | Potential Root cause |
|---|---|---|
| CONNECTION | Gateway not connected to WMC | Gateway shut down, backhaul not available, |
| CPU | CPU percent utilization passed above the defined threshold CPU percent utilization passed below the defined threshold | Large number of operations on the gateway (many messages , spectrum, …) |
| DOOR OPEN | Door opened Door closed | Door not closed |
| GPS | GPS unlocked GPS locked | Physical issue on gateway (GPS wrong/not connected) Obstruction of GPS antenna bad reception (not enough satellites) Cold start, GPS not yet locked |
| POWER LOST | Power Lost | Primary alimentation stopped, gateway will shut down Causes : either global power shutdown or bad electrical characteristics (voltage outage, …) |
| RAM | RAM percent utilization passed above the defined threshold RAM percent utilization passed below the defined threshold | Large number of operations on the gateway (many messages , spectrum, …) |
| RSSI | RSSI level passed below the defined threshold RSSI level passed above the defined threshold | The reception level of the gateway (in term of cellular backhaul) is under/above a threshold Low RSSI indicates potential backhaul problems : cellular network connection lost, antenna issue, environment conditions changed… |
| SHUTDOWN | Shutdown of the gateway | Gateway has stopped, either power issue / or reboot |
| SYSTEM DISK | System disk percent utilization passed above the defined threshold System disk percent utilization passed below the defined threshold | Utilization of the disk Can increase due to logs and tmp files on the gateway |
| TEMPERATURE | Temperature passed above the defined threshold Temperature passed below the defined threshold | Temperature from the CPU Ambient temperature of the gateway under/above a threshold Temperature may alter performances if not in electronic recommendations |
| USER DISK | User disk percent utilization passed above the defined threshold User disk percent utilization passed below the defined threshold | Utilization of the disk Can increase due to logs and tmp files on the gateway |
End-device Alarms
| Type | Description | Potential Root cause |
|---|---|---|
| DATADOWN FCNTDOWN CHANGED | No route for multicast | No gateway found for the downlink message |
| DATADOWN FCNTDOWN ERR | Deprecated alarm | Deprecated alarm |
| DATADOWN GW NACK | ACK from gateway not OK | DataDown not sent by the gateway because received too late or collision |
| DATADOWN MAXATTEMPTS | The maximum number of sending attempts for a DataDown message has been reached | DataDown not sent by the gateway because received too late or collision |
| DATADOWN TIMEOUT | The maximum time to wait to send a datadown has been reached | No ACK received from gateway |
| DATAUP MIC ERR | Integrity message error | DataUp received with incorrect MIC Device’s message integrity is not ensured, DataUp not decoded This may be caused by: - Corruption of message - Device trying to mock another one (attack), either by reusing a FCNtUp eihter with an invalid devNonce |
| DOWNLINK UNABLE TO SEND | DataDown not sent | Unable to send (collision, no gateway, max queue size reached, Gateway Nack, …) |
| JOIN APPEUI ERR | JOIN REQUEST with invalid AppEui was received and refused | AppEui doesn't match with the provisioned one |
| JOIN DEVADDR ERR | ABP configuration issue with the set DevAddr | DevAddr may be already in use |
| JOIN DEVNONCE ERR | JOIN REQUEST with already used DevNonce was received and refused | DevNonce has already been used by the end-device |
| JOIN MIC ERR | JOIN REQUEST with invalid MIC was received and refused | Probably due to corruption or invalid AppKey |
| PUSH AUTH FAILED | Authentication of push config failed | Wrong user / password |
| PUSH NOT FOUND | Impossible to find push server | Wrong push address / port |
| PUSH SERVER ERR | Error from push server | Issue from push server side |
| PUSH TIMEOUT | Push server did not response to push in time | Issue from push server side |
Network Alarms
| Type | Description | Potential Root cause |
|---|---|---|
| FRQ DUTY CYCLE | Alarm on duty cycle overage by gateway channel, depending on the region | Duty cycle is over the limits |