Table of Contents

FAQ - General

How can I obtain the EUI from the serial number of my station?

Product EUI Example
Wirnet Station 7276FF00<board_type><last 6 characters of the station barcode> 7276FF00080E0761
Wirnet iBTS 7276FF002E<last 6 characters of the CPU module serial number> 7276FF002E060337
Wirnet iFemtoCell 7276FF00<last 8 characters of the CPU serial number> 7276FF003903046C
Wirnet iStation 7076FF00<last 8 characters of the CPU serial number> 7076FF005403046C
Wirnet iFemtoCell-evo 7076FF00<last 8 characters of the CPU serial number> 7076FF006403046C

For Wirnet Station, the board_type can be defined like that:

board_type value
SOP3 08
SOP4 0B

For i-Series products, the 2 first digits of the serial number indicates the region and this region can be defined like that:

Product region value
Wirnet iBTS All regions 2E
Wirnet iFemtoCell EU-868
US-915
AS-923
39
44
45
Wirnet iStation EU-868
US-915
AS-923
56
55
54
Wirnet iFemtoCell-evo EU-868
US-915
AS-923
64
65
66

You can retrieve the CPU serial number with the following command:

root@klk-wifc-01AAFF:~ # grep serial_number /tmp/sys_startup_status.json 
        "serial_number": "0x4501aaff", 
Construct the EUI by adding the 7276FF00 pattern and add the serial number to obtain7276FF004501AAFF.
Care, for Wirnet iStation and Wirnet iFemtoCellEvo, the prefix pattern has changed from 7276FF00 to 7076FF00.

To retrieve directly the EUI value, you can retrieve it with the following command:

root@klk-wifc-01AAFF:~ # grep EUI /tmp/sys_startup_status.json 
        "EUI64": "7276FF004501AAFF", 

How can I put a gateway in two fleets?

You cannot. Gateways can only be in one fleet.

How can I put an end device in two clusters?

You cannot. End device can only be in one cluster.

How can I deactivate a user or set an expiration date to a user’s account?

You must have at least the role Admin to access to the user profile page you want to manage. But you can only deactivate or set an expiration date to a user who has a lowest role than yours. Of course, you cannot update the limitations of your own account. 

What is the maximum number of gateways we can define?

We can limit the number of gateways, the number of endpoints and number of users linked to a customer via the administration menu (only accessible for users that have SuperAdmin privileges).

What is the maximum number of gateways we can define in the CSV file?

There is no limit.

When we define a CSV, is it a "add" or a "replacement"?

Add

What happens when a mote is already defined in the system and when we try to add it again through the CSV file?

An exception is raised and the process stops.

What happens when the CSV file embodies a syntax error?

An exception is raised and the process stops when the error is encountered. All lines located before this point are taken into account by the system.

Yes.

No.

I have got a frame counter error (FCnt error). What can I do to cancel this status?

In the LNS / endpoint menu, click on your endpoint and then click to the cross at the right side of the text “FRAME COUNTER DOWN”. Select F5 for page refresh several times. ⇒ Status “Uplink ok” appears and uplink message queue is updated with new messages in “Rx messages” tab.

What is the VPN subnet address?

When connected to the Wanesy Management Center VPN, the IP address assigned to the gateway is in the 10.8.0.0/16 subnet.

The gateway LAN subnet should not overlap with this subnet.

My external application does not receive any data from WMC

WMC does not follow http redirected URLs. You have to input the real URL.

To check whether your URL is redirected or not: curl -I https://url-example.com/

Here is an example of what happens when URL is redirected:

HTTP/1.1 301 Moved Permanently
Server: nginx/1.12.2
Date: Wed, 25 Apr 2018 12:56:10 GMT
Content-Type: text/html; charset=iso-8859-1
Connection: keep-alive
Location: http://redirected.url/
Strict-Transport-Security: max-age=31536000
Content-Security-Policy: default-src https: redirected.url 'unsafe-inline' 'unsafe-eval'
x-frame-options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
Referrer-Policy: strict-origin-when-cross-origin