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| - | ====== FAQ ====== | ||
| - | [[wiki:faq#How to factory reset the Wanesy SPN gateway?|How to factory reset the Wanesy SPN gateway?]] \\ | ||
| - | [[wiki:faq#How to uninstall SPN FW?|How to uninstall SPN FW?]]\\ | ||
| - | [[wiki:faq#What is the default login/password?|What is the default login/password?]]\\ | ||
| - | [[wiki:faq#What is my SPN version?|What is my SPN version?]]\\ | ||
| - | [[wiki:faq#How to find the IP address of my Wanesy SPN gateway?|How to find the IP address of my Wanesy SPN gateway?]]\\ | ||
| - | [[wiki:faq#I cannot choose RX window 1 for a class C end-dstationevices|I cannot choose RX window 1 for a class C end-devices]]\\ | ||
| - | [[wiki:faq#How to check if the end-device join request was successful?|How to check if the end-device join request was successful?]]\\ | ||
| - | [[wiki:faq#How to find the hardware serial number of the board?|How to find the hardware serial number of the board?]] \\ | ||
| - | [[wiki:faq#My gateway does not synchronize its time with NTP server|My gateway does not synchronize its time with NTP server]] | ||
| - | |||
| - | ===== How to factory reset the Wanesy SPN gateway? ===== | ||
| - | |||
| - | SPN can be reset to recover it's default configuration. All received/send data, configuration, and logs will be removed. This will __not__ remove SPN. | ||
| - | This action is irreversible. | ||
| - | |||
| - | Factory reset is available in the //station// tab under the //Administration// menu. | ||
| - | |||
| - | ===== How to uninstall SPN FW? ===== | ||
| - | |||
| - | To uninstall SPN FW, refer to the [[wiki:removal|Uninstall SPN firmware]] page. | ||
| - | |||
| - | ===== What is the default login/password? ===== | ||
| - | |||
| - | Refer the [[wiki:quickstart#web_interface_login|Quick start]] wiki page. | ||
| - | |||
| - | ===== What is my SPN version? ===== | ||
| - | |||
| - | The SPN version is available on the web interface. Click on the ''(i)'' button in the upper right corner of the screen. | ||
| - | |||
| - | ===== How to find the IP address of my Wanesy SPN gateway? ===== | ||
| - | |||
| - | * Ask your IT department to search the IP address from your ethernet MAC address. | ||
| - | * Get the DHCP lease listing from your DHCP server | ||
| - | * Use ''nmap'' or any scanning tool from a PC connected to the same network. \\ Example on ''192.168.4.0/24'': | ||
| - | |||
| - | <code bash> | ||
| - | $ nmap 192.168.14.0/24 | grep -i wifc | ||
| - | Nmap scan report for klk-wifc-03002E.klksi.fr (192.168.14.164) | ||
| - | </code> | ||
| - | |||
| - | ===== I cannot choose RX window 1 for a class C end-devices ===== | ||
| - | |||
| - | For class C end-devices, the RX window can be forced to RX2 but not to RX1. If the RX window is forced to RX1, then this is no longer class C. Class C relies on being able to send frames during RX2 window. The user must choose between RX 2 window and Auto. | ||
| - | |||
| - | ===== How to check if the end-device join request was successful? ===== | ||
| - | |||
| - | The join requests traces are available in the LoRa MAC Server logs (web interface logs menu). | ||
| - | |||
| - | __Quick logs analysis:__ | ||
| - | |||
| - | * A join request is received from an end-device with Device EUI 34-37-37-39-5c-33-6a-08 | ||
| - | <code> | ||
| - | Nov 28 16:01:12 NS: Received join request from Mote 34-37-37-39-5c-33-6a-08 | ||
| - | </code> | ||
| - | |||
| - | * The join request is accepted by the join controller | ||
| - | <code> | ||
| - | Nov 28 16:01:12 NS: JoinController received accept for Mote 34-37-37-39-5c-33-6a-08 | ||
| - | </code> | ||
| - | |||
| - | * A join response will be sent with on window 0 (frequency 868300000 Hz and SF 7) | ||
| - | <code> | ||
| - | Nov 28 16:01:12 NS: Class A Tx Rq for Mote 34-37-37-39-5c-33-6a-08 W0 SF7BW125 (Symbol time 1024us) W1 SF12BW125 (Symbol time 32768us) Window 0 is better | ||
| - | Nov 28 16:01:12 NS: Use frequency 868300000 SF7BW125 | ||
| - | </code> | ||
| - | |||
| - | * Join response is sent | ||
| - | <code> | ||
| - | Nov 28 16:01:17 NS: GW 72-76-ff-00-39-03-00-04 Tx to Mote 34-37-37-39-5c-33-6a-08 {"txpk":{"tmst":1790938763,"freq":868.300000,"rfch":0,"powe":24,"modu":"LORA","datr":"SF7BW125","codr":"4/5","ipol":true,"ncrc":true,"size":17,"data":"IKP4WomIcDX0eOWq | ||
| - | </code> | ||
| - | |||
| - | ===== How to find the hardware serial number of the board? ===== | ||
| - | |||
| - | The hardware serial number can be found in the //Overview// menu under the information section. | ||
| - | |||
| - | ===== My gateway does not synchronize its time with NTP server ===== | ||
| - | |||
| - | If the gateway has a static IP address and the network does not have a DNS (Domain Name System), the NTP server address in the [[wiki:administration#configuration|configuration file]] of the gateway needs to be changed. In this scenario, the gateway is not able to link ''2.pool.ntp.org'' and ''3.pool.ntp.org'' to the corresponding IP addresses. To permit the gateway to access the NTP server, the server name (e.g 2.pool.ntp.org) needs to be changed by its IP address. | ||
| - | |||
| - | To find the IP address of a NTP server, use the command ''nslookup'' on any Linux machine. | ||
| - | |||
| - | <code> | ||
| - | |||
| - | $ nslookup | ||
| - | |||
| - | > 2.pool.ntp.org | ||
| - | Server: 192.168.4.83 | ||
| - | Address: 192.168.4.83#53 | ||
| - | |||
| - | Non-authoritative answer: | ||
| - | Name: 2.pool.ntp.org | ||
| - | Address: 129.250.35.251 | ||
| - | Name: 2.pool.ntp.org | ||
| - | Address: 151.80.19.218 | ||
| - | Name: 2.pool.ntp.org | ||
| - | Address: 212.83.145.32 | ||
| - | Name: 2.pool.ntp.org | ||
| - | Address: 163.172.61.210 | ||
| - | |||
| - | </code> | ||
| - | |||
| - | Then replace the name of the server by its IP address in the configuration file of the Wanesy SPN and upload it. | ||
| - | |||
| - | <note important>In case the first address tried does not work, try with other address from the list.</note> | ||
wiki/faq.1582294429.txt.gz · Last modified: 2020/02/21 15:13 by mgr
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