Wanesy™ SPN (End Of Life)

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====== FAQ ======

[[wiki:support:faq#How to factory reset the Wanesy SPN gateway?|How to factory reset the Wanesy SPN gateway?]]\\
[[wiki:support:faq#How to uninstall Wanesy SPN firmware?|How to uninstall Wanesy SPN firmware?]]\\
[[wiki:support:faq#What is the default login/password?|What is the default login/password?]]\\
[[wiki:support:faq#What is my Wanesy SPN version?|What is my Wanesy SPN version?]]\\
[[wiki:support:faq#How to find the IP address of my Wanesy SPN gateway?|How to find the IP address of my Wanesy SPN gateway?]]\\
[[wiki:support:faq#I cannot choose RX window 1 for a class C end-dstationevices|I cannot choose RX window 1 for a class C end-devices]]\\
[[wiki:support:faq#How to check if the end-device join request was successful?|How to check if the end-device join request was successful?]]\\
[[wiki:support:faq#How to find the hardware serial number of the board?|How to find the hardware serial number of the board?]]\\
[[wiki:support:faq#My gateway does not synchronize its time with NTP server|My gateway does not synchronize its time with NTP server]]\\
[[wiki:support:faq#How to gather logs?|How to gather logs?]]

===== How to factory reset the Wanesy SPN gateway? =====

Wanesy SPN can be reset to recover it's default configuration. All received/send data, configuration, and logs will be removed. This will __not__ remove Wanesy SPN.
This action is irreversible.

Factory reset is available in menu ''Administration => Gateway => Factory reset''.

===== How to uninstall Wanesy SPN firmware? =====

To uninstall Wanesy SPN firmware, refer to the [[.:..:firmware:uninstall|Uninstall Wanesy SPN firmware]] page.

===== What is the default login/password? =====

Refer the [[.:..:introduction:quickstart|Quick start]] page.

===== What is my Wanesy SPN version? =====

The Wanesy SPN version is available on the web user interface. Click on the ''(i)'' button in the upper right corner of the screen.

===== How to find the IP address of my Wanesy SPN gateway? =====

  * Ask your IT department to search the IP address from your ethernet MAC address.
  * Get the DHCP lease listing from your DHCP server
  * Use ''nmap'' or any scanning tool from a PC connected to the same network. \\ Example on ''192.168.4.0/24'':
 
<code bash>
$ nmap 192.168.14.0/24 | grep -i wifc
Nmap scan report for klk-wifc-03002E.klksi.fr (192.168.14.164)
</code>

===== I cannot choose RX window 1 for a class C end-devices ===== 

For class C end-devices, the RX window can be forced to RX2 but not to RX1. If the RX window is forced to RX1, then this is no longer class C. Class C relies on being able to send frames during RX2 window. The user must choose between RX2 window and Auto.

===== How to check if the end-device join request was successful? ===== 

The join requests traces are available in the LoRa MAC Server logs in ''Logs => LoRa MAC server'' menu.

__Quick logs analysis:__

  * A join request is received from an end-device with Device EUI 34-37-37-39-5c-33-6a-08
<code>
Nov 28 16:01:12 NS: Received join request from Mote 34-37-37-39-5c-33-6a-08
</code>

  * The join request is accepted by the join controller
<code>
Nov 28 16:01:12 NS: JoinController received accept for Mote 34-37-37-39-5c-33-6a-08
</code>

  * A join response will be sent with on window 0 (frequency 868300000 Hz and SF 7)
<code>
Nov 28 16:01:12 NS: Class A Tx Rq for Mote 34-37-37-39-5c-33-6a-08 W0 SF7BW125 (Symbol time 1024us)  W1 SF12BW125 (Symbol time 32768us) Window 0 is better
Nov 28 16:01:12 NS: Use frequency 868300000 SF7BW125
</code>

  * Join response is sent
<code>
Nov 28 16:01:17 NS: GW 72-76-ff-00-39-03-00-04 Tx to Mote 34-37-37-39-5c-33-6a-08  {"txpk":{"tmst":1790938763,"freq":868.300000,"rfch":0,"powe":24,"modu":"LORA","datr":"SF7BW125","codr":"4/5","ipol":true,"ncrc":true,"size":17,"data":"IKP4WomIcDX0eOWq
</code>

===== How to find the hardware serial number of the board? =====

The hardware serial number can be found in the ''Overview => Information'' menu.

===== My gateway does not synchronize its time with NTP server =====

If the gateway has a static IP address and the network does not have a DNS (Domain Name System), the NTP server address in the gateway needs to be changed in ''Administration => Gateway => Time configuration'' menu. In this scenario, the gateway is not able to link ''2.pool.ntp.org'' and ''3.pool.ntp.org'' to the corresponding IP addresses. To permit the gateway to access the NTP server, the server name (e.g 2.pool.ntp.org) needs to be changed by its IP address. 

To find the IP address of a NTP server, use the command ''nslookup'' on any Linux machine.

<code>
$ nslookup

> 2.pool.ntp.org
Server:         192.168.4.83
Address:        192.168.4.83#53

Non-authoritative answer:
Name:   2.pool.ntp.org
Address: 129.250.35.251
Name:   2.pool.ntp.org
Address: 151.80.19.218
Name:   2.pool.ntp.org
Address: 212.83.145.32
Name:   2.pool.ntp.org
Address: 163.172.61.210
</code>

Then replace the name of the server by its IP address in the configuration file of the Wanesy SPN and upload it. 

<note important>
In case the first address tried does not work, try with other address from the list
</note>

===== How to gather logs? =====

++++Gathering logs from shell |

To gather the logs from shell:
  * Execute the command ''get_logs''. //The execution of the script takes less than 1 minute.//
  * It will generate an archive in the same directory you executed the script (example: ''Logs_2E0605F5_7b26_20200124-095206.tar.gz'')
  * Retrieve this archive (use whatever method you prefer: FileZilla, scp, ...).
++++

++++Gathering logs from the interface|

To get some logs from the web interface: [[wiki:support:troubleshoot#access_the_log|click here]].

++++
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