Differences

This shows you the differences between two versions of the page.

--- wiki:support:faq [2021/03/29 09:09]
mbi
+++ wiki:support:faq [2021/12/17 11:17] (current)
ehe [How to get the DevEUI, AppEUI, AppKey identifier of the Wanesy Wave?]
@@ Line 16: / Line 16: @@
 [[wiki:support:faq#how_to_get_the_wanesy_wave_product_id|How to get the Wanesy Wave Product ID?]]\\
 [[wiki:support:faq#how_to_get_the_deveui_appeui_appkey_identifier_of_the_wanesy_wave|How to get the DevEUI, AppEUI, AppKey identifier of the Wanesy Wave?]]\\
-[[wiki:support:faq#Why the Wanesy Wave cannot connect to The Things Network (TTN) LNS? ]]\\
+[[wiki:support:faq#Why the Wanesy Wave first version cannot connect to The Things Network (TTN) LNS? ]]\\
 [[wiki:support:faq#how_to_activate_the_wanesy_wave_using_activation_by_personalization_abp|How to activate the Wanesy Wave using Activation By Personalization (ABP)?]]\\
 [[wiki:support:faq#i_don_t_have_any_wi-fi_count_data_from_my_wi-fi_devices|I don't have any Wi-Fi count data from my Wi-Fi devices]]\\
@@ Line 90: / Line 90: @@
 {{:images:sticker_eu868.png?nolink&200|}}   {{:images:sticker_us915.png?nolink&200|}}
 ===== How to get the DevEUI, AppEUI, AppKey identifier of the Wanesy Wave? =====
-  * LoRaWAN identifier must be requested to Kerlink Customer Support by email at [[support@kerlink.com]] by providing the Wanesy Wave Product ID.\\
+  * LoRaWAN identifier must be requested to **your supplier** by providing the Wanesy Wave Product ID.
+===== Why the Wanesy Wave first version cannot connect to The Things Network (TTN) LNS? =====
+Kerlink evolved its production process to offer the compatibility on The Things Network (TTN) LNS.
+Wanesy Wave shipped **before** the 21th of January 2021:
+  * AppEUI of the Wanesy Wave is 0000000000000000.\\
+  * The Things Network (TTN) LNS is not configured to accept devices with AppEUI 0000000000000000.\\
+  * AppEUI of the Wanesy Wave cannot be modified.
+Wanesy Wave shipped **after** the 21th of January 2021:
+  * All Wanesy Wave products **shipped since the 21th of January 2021** are configured with the Kerlink **AppEUI 7076FF0001000001** instead of the generic AppEUI 0000000000000000.
+  * AppEUI of the Wanesy Wave is 7076FF0001000001.
+  * Software version is 1.8.0 or upper.
+  * No limitation to connect to The Things Network LNS.
+  * AppEUI of the Wanesy Wave cannot be modified.
 ===== How to activate the Wanesy Wave using Activation By Personalization (ABP)? =====
   * Activation By Personalization (ABP) is not supported on Wanesy Wave.\\
@@ Line 111: / Line 123: @@
 Details are available in the //interface documentation// available in the Documentation section of the Setup page: [[wiki:setup:setup_wave#documentation|click here]].
+<note warning>Factory reset will reset the configured region to the default region (factory value):
+  * region EU868 (EU863-870MHz) for Wanesy Wave 868 (“DA” hardware architecture)
+  * region US915 (US902-928MHz) for Wanesy Wave 915 (“DB” hardware architecture)
+Declaration of end-devices on LoRa Network Server needs the appropriate end-device region configuration.\\
+Factory reset on Wanesy Wave configured with other regions can lead to a loss of connectivity on the LoRa Network Server.
+</note>
 ===== What is the default LEDs behavior? =====
   * Default LED behaviour is described in the Product Description documentation available in the Documentation section of the Setup page: [[wiki:setup:setup_wave#documentation|click here]].\\

Wanesy™ Wave

User Tools

Site Tools

Differences

Page Tools