wiki:support:faq
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wiki:support:faq [2021/04/23 10:52] mbi [Why the Wanesy Wave cannot connect to The Things Network (TTN) LNS?] |
wiki:support:faq [2021/12/17 11:17] (current) ehe [How to get the DevEUI, AppEUI, AppKey identifier of the Wanesy Wave?] |
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| [[wiki:support:faq#how_to_get_the_wanesy_wave_product_id|How to get the Wanesy Wave Product ID?]]\\ | [[wiki:support:faq#how_to_get_the_wanesy_wave_product_id|How to get the Wanesy Wave Product ID?]]\\ | ||
| [[wiki:support:faq#how_to_get_the_deveui_appeui_appkey_identifier_of_the_wanesy_wave|How to get the DevEUI, AppEUI, AppKey identifier of the Wanesy Wave?]]\\ | [[wiki:support:faq#how_to_get_the_deveui_appeui_appkey_identifier_of_the_wanesy_wave|How to get the DevEUI, AppEUI, AppKey identifier of the Wanesy Wave?]]\\ | ||
| - | [[wiki:support:faq#Why the Wanesy Wave cannot connect to The Things Network (TTN) LNS? ]]\\ | + | [[wiki:support:faq#Why the Wanesy Wave first version cannot connect to The Things Network (TTN) LNS? ]]\\ |
| [[wiki:support:faq#how_to_activate_the_wanesy_wave_using_activation_by_personalization_abp|How to activate the Wanesy Wave using Activation By Personalization (ABP)?]]\\ | [[wiki:support:faq#how_to_activate_the_wanesy_wave_using_activation_by_personalization_abp|How to activate the Wanesy Wave using Activation By Personalization (ABP)?]]\\ | ||
| [[wiki:support:faq#i_don_t_have_any_wi-fi_count_data_from_my_wi-fi_devices|I don't have any Wi-Fi count data from my Wi-Fi devices]]\\ | [[wiki:support:faq#i_don_t_have_any_wi-fi_count_data_from_my_wi-fi_devices|I don't have any Wi-Fi count data from my Wi-Fi devices]]\\ | ||
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| {{:images:sticker_eu868.png?nolink&200|}} {{:images:sticker_us915.png?nolink&200|}} | {{:images:sticker_eu868.png?nolink&200|}} {{:images:sticker_us915.png?nolink&200|}} | ||
| ===== How to get the DevEUI, AppEUI, AppKey identifier of the Wanesy Wave? ===== | ===== How to get the DevEUI, AppEUI, AppKey identifier of the Wanesy Wave? ===== | ||
| - | * LoRaWAN identifier must be requested to Kerlink Customer Support by email at [[support@kerlink.com]] by providing the Wanesy Wave Product ID.\\ | + | * LoRaWAN identifier must be requested to **your supplier** by providing the Wanesy Wave Product ID. |
| ===== Why the Wanesy Wave first version cannot connect to The Things Network (TTN) LNS? ===== | ===== Why the Wanesy Wave first version cannot connect to The Things Network (TTN) LNS? ===== | ||
| + | |||
| + | Kerlink evolved its production process to offer the compatibility on The Things Network (TTN) LNS. | ||
| + | |||
| + | Wanesy Wave shipped **before** the 21th of January 2021: | ||
| * AppEUI of the Wanesy Wave is 0000000000000000.\\ | * AppEUI of the Wanesy Wave is 0000000000000000.\\ | ||
| * The Things Network (TTN) LNS is not configured to accept devices with AppEUI 0000000000000000.\\ | * The Things Network (TTN) LNS is not configured to accept devices with AppEUI 0000000000000000.\\ | ||
| * AppEUI of the Wanesy Wave cannot be modified. | * AppEUI of the Wanesy Wave cannot be modified. | ||
| + | Wanesy Wave shipped **after** the 21th of January 2021: | ||
| + | * All Wanesy Wave products **shipped since the 21th of January 2021** are configured with the Kerlink **AppEUI 7076FF0001000001** instead of the generic AppEUI 0000000000000000. | ||
| + | * AppEUI of the Wanesy Wave is 7076FF0001000001. | ||
| + | * Software version is 1.8.0 or upper. | ||
| + | * No limitation to connect to The Things Network LNS. | ||
| + | * AppEUI of the Wanesy Wave cannot be modified. | ||
| ===== How to activate the Wanesy Wave using Activation By Personalization (ABP)? ===== | ===== How to activate the Wanesy Wave using Activation By Personalization (ABP)? ===== | ||
| * Activation By Personalization (ABP) is not supported on Wanesy Wave.\\ | * Activation By Personalization (ABP) is not supported on Wanesy Wave.\\ | ||
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| Details are available in the //interface documentation// available in the Documentation section of the Setup page: [[wiki:setup:setup_wave#documentation|click here]]. | Details are available in the //interface documentation// available in the Documentation section of the Setup page: [[wiki:setup:setup_wave#documentation|click here]]. | ||
| + | |||
| + | <note warning>Factory reset will reset the configured region to the default region (factory value): | ||
| + | * region EU868 (EU863-870MHz) for Wanesy Wave 868 (“DA” hardware architecture) | ||
| + | * region US915 (US902-928MHz) for Wanesy Wave 915 (“DB” hardware architecture) | ||
| + | |||
| + | Declaration of end-devices on LoRa Network Server needs the appropriate end-device region configuration.\\ | ||
| + | Factory reset on Wanesy Wave configured with other regions can lead to a loss of connectivity on the LoRa Network Server. | ||
| + | </note> | ||
| ===== What is the default LEDs behavior? ===== | ===== What is the default LEDs behavior? ===== | ||
| * Default LED behaviour is described in the Product Description documentation available in the Documentation section of the Setup page: [[wiki:setup:setup_wave#documentation|click here]].\\ | * Default LED behaviour is described in the Product Description documentation available in the Documentation section of the Setup page: [[wiki:setup:setup_wave#documentation|click here]].\\ | ||
wiki/support/faq.1619167962.txt.gz · Last modified: 2021/04/23 10:52 by mbi
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