====== Frequently Asked Questions ====== * __**General FAQ**__ [[wiki:support:faq#certificates_of_conformity|Certificates of Conformity]]\\ * __**Technical FAQ**__ [[wiki:support:faq#what_is_default_wi-fi_password|What is default Wi-Fi password?]]\\ [[wiki:support:faq#what_is_default_ftp_server_password|What is default FTP server password?]]\\ [[wiki:support:faq#what_is_default_http_server_password|What is default HTTP server password?]]\\ [[wiki:support:faq#how_to_read_software_version|How to read software version?]]\\ [[wiki:support:faq#how_to_update_the_wanesy_wave_firmware|How to update the Wanesy Wave firmware?]]\\ [[wiki:support:faq#how_to_get_the_wanesy_wave_product_id|How to get the Wanesy Wave Product ID?]]\\ [[wiki:support:faq#how_to_get_the_deveui_appeui_appkey_identifier_of_the_wanesy_wave|How to get the DevEUI, AppEUI, AppKey identifier of the Wanesy Wave?]]\\ [[wiki:support:faq#Why the Wanesy Wave first version cannot connect to The Things Network (TTN) LNS? ]]\\ [[wiki:support:faq#how_to_activate_the_wanesy_wave_using_activation_by_personalization_abp|How to activate the Wanesy Wave using Activation By Personalization (ABP)?]]\\ [[wiki:support:faq#i_don_t_have_any_wi-fi_count_data_from_my_wi-fi_devices|I don't have any Wi-Fi count data from my Wi-Fi devices]]\\ [[wiki:support:faq#how_to_reset_the_wanesy_wave_settings|How to reset the Wanesy Wave settings?]]\\ [[wiki:support:faq#what_is_the_default_leds_behavior|What is the default LEDs behavior?]]\\ [[wiki:support:faq#what_is_the_default_application_behavior|What is the default application behavior?]]\\ [[wiki:support:faq#what_is_the_ble_tags_format_supported|What is the BLE tags format supported?]]\\ [[wiki:support:faq#how_to_shutdown_restart_the_wanesy_wave|How to shutdown/restart the Wanesy Wave?]]\\ [[wiki:support:faq#where_are_the_logs|Where are the logs?]]\\ ---- * __**General FAQ**__ ===== Certificates of Conformity ===== * Wanesy Wave 868 * {{ :documentation:eu_declaration_of_conformity_wanesy_wave_868_v1.0_14052020.pdf |}} * Wanesy Wave 915 * {{ :documentation:870fc20_grant_dss.pdf |}} * {{ :documentation:870fc20_grant_dts.pdf |}} ---- * __**Technical FAQ**__ ===== What is default Wi-Fi password? ===== * Wi-Fi SSID and Wi-Fi password depends of the firmware version. ^ Firmare version ^ Wi-Fi SSID ^ Wi-Fi password ^ ^ 1.8.0 | ''Wave_*'' | ''optout_klk'' | ^ 1.7.0 | ''optout_klk%%*%%%%*%%'' | ''optout_klk'' | * means 6 last hexadecimal digits of EUI like ''0509D1''.\\ %%*%%%%*%% means empty field or incremental identifier like ''_2''. ===== What is default FTP server password? ===== * Wi-Fi update can required a connection to the Wanesy Wave FTP server. * FTP server default password depends of the firmware version. ^ Firmware version ^ FTP server login ^ FTP server password ^ ^ 1.8.0 | ''admin'' | ''waveadmin'' | ^ 1.7.0 | ''esp3232'' | ''esp3232'' | ===== What is default HTTP server password? ===== * Wi-Fi update can required a connection to the Wanesy Wave HTTP server. * HTTP server default password depends of the firmware version. ^ Firmware version ^ HTTP server login ^ HTTP server password ^ ^ 1.8.0 | ''admin'' | ''waveadmin'' | ^ 1.7.0 | not available | not available | ===== How to read software version? ===== Software version access is described in the //wifi update// documentation: [[wiki:setup:setup_wave#documentation|click here]]. ===== How to update the Wanesy Wave firmware? ===== * Standalone Wi-Fi update is prefered. * Firmware version update is described in the //wifi update// documentation: [[wiki:setup:setup_wave#documentation|click here]]. * Firmware update files are available into the dedicated firmware release version pages, listed on the "Resources" page: [[wiki:resources:resources|click here]]. ===== How to get the Wanesy Wave Product ID? ===== * The Wanesy Wave owns one sticker placed on the rear side of the casing. \\ * This sticker includes several identifiers as Product ID, Board ID and EUI. Product ID must be provided to request any assistance. The QR code on the Wanesy Wave rear side sticker contains the Product ID. * Sticker information is available in the //Quickstart Guide//: [[wiki:setup:setup_wave|click here]]. {{:images:sticker_eu868.png?nolink&200|}} {{:images:sticker_us915.png?nolink&200|}} ===== How to get the DevEUI, AppEUI, AppKey identifier of the Wanesy Wave? ===== * LoRaWAN identifier must be requested to **your supplier** by providing the Wanesy Wave Product ID. ===== Why the Wanesy Wave first version cannot connect to The Things Network (TTN) LNS? ===== Kerlink evolved its production process to offer the compatibility on The Things Network (TTN) LNS. Wanesy Wave shipped **before** the 21th of January 2021: * AppEUI of the Wanesy Wave is 0000000000000000.\\ * The Things Network (TTN) LNS is not configured to accept devices with AppEUI 0000000000000000.\\ * AppEUI of the Wanesy Wave cannot be modified. Wanesy Wave shipped **after** the 21th of January 2021: * All Wanesy Wave products **shipped since the 21th of January 2021** are configured with the Kerlink **AppEUI 7076FF0001000001** instead of the generic AppEUI 0000000000000000. * AppEUI of the Wanesy Wave is 7076FF0001000001. * Software version is 1.8.0 or upper. * No limitation to connect to The Things Network LNS. * AppEUI of the Wanesy Wave cannot be modified. ===== How to activate the Wanesy Wave using Activation By Personalization (ABP)? ===== * Activation By Personalization (ABP) is not supported on Wanesy Wave.\\ * Over-The-Air-Activation (OTAA) is the only supported activation method.\\ ===== I don't have any Wi-Fi count data from my Wi-Fi devices ===== * The default application mode is BLE scan ON / Wi-Fi count OFF.\\ * Turn ON the Wi-Fi count feature using AT commands via a downlink LoRaWAN frame. Read the //interface documentation// for further information: [[wiki:setup:setup_wave#documentation|click here]]. ===== How to reset the Wanesy Wave settings? ===== Wanesy Wave settings can be reset to default using the two following downlink LoRa frames: * fport ''68''; hexadecimal payload ''02666F726d6174'' * fport ''65''; hexadecimal payload ''65844370'' or text payload ''AT+F''. Details are available in the //interface documentation// available in the Documentation section of the Setup page: [[wiki:setup:setup_wave#documentation|click here]]. Factory reset will reset the configured region to the default region (factory value): * region EU868 (EU863-870MHz) for Wanesy Wave 868 (“DA” hardware architecture) * region US915 (US902-928MHz) for Wanesy Wave 915 (“DB” hardware architecture) Declaration of end-devices on LoRa Network Server needs the appropriate end-device region configuration.\\ Factory reset on Wanesy Wave configured with other regions can lead to a loss of connectivity on the LoRa Network Server. ===== What is the default LEDs behavior? ===== * Default LED behaviour is described in the Product Description documentation available in the Documentation section of the Setup page: [[wiki:setup:setup_wave#documentation|click here]].\\ ===== What is the default application behavior? ===== * Per default application is asset tracking (standard Kerlink application) with BLE scan only:\\ * A 30 seconds BLE scan is done every 40 seconds.\\ * Confirmation of all BLE tags within the zone every 5 minutes and no active filters on majors.\\ * A LoRaWAN™ frame is sent every 40 seconds or more if there are new BLE iBeacon data available. ===== What is the BLE tags format supported? ===== * Today Wanesy Wave only supports iBeacon BLE TAGs. ===== How to shutdown/restart the Wanesy Wave? ===== * **Shutdown** * Removing the micro USB power cable shutdowns the Wanesy Wave. Backup battery maintains the device powered during at least 20 seconds before shutting down. * **Restart** * Plugging in the micro USB power cable starts the device up. * **Remote reboot** * A reboot command can be sent via LoRa WAN downlink frame on port 68, please refer to the //interface documentation// available in the //Documentation// section:[[wiki:setup:setup_wave#documentation|click here]]. ===== Where are the logs? ===== * The Wanesy Wave doesn't store any log.