Table of Contents

Customer Service Repair

Repair steps

If you don’t have access to Kerlink ticketing platform yet, please contact support@kerlink.fr

  1. The customer sends through Kerlink ticketing platform a Return Merchandise Authorization (RMA) request. In RMA request, please state the serial numbers of your defect products and a precise description of the issue you are facing
  2. The warranty of Kerlink products is 1 year by default, except if you have a specific service contract
  3. The last steps differ whether the product is warranted or not. Please select the links below:

The product is warranted

The product is not warranted

Received product(s) without an established RMA will not be processed

Repair conditions

Implicit acceptances

Any product sent to us for repair, accompanied with an RMA, implies the implicit acceptance of the conditions below:

The product warranty is still valid and the product can be repaired

The product warranty is no longer valid and the product can be repaired

Exclusions of warranties

You will find below a non-exhaustive list of mishandling or inappropriate use conditions that will void the warranty of your product:

This list completes the conditions specified in Kerlink Sales Terms and Conditions.

Moreover, our warranty cannot apply in the following conditions:

Products on which our warranty will not apply will be repaired and shipped back at the customer’s expense.

Administrative costs

Administrative costs, after reception and tests, can be charged if:

In this case, administrative costs will be established at 50% of the fixed repair price of your product.

Repair times

Our repair delay is usually 25 business days at the reception of your product. If a service contract has been signed between the customer and Kerlink, products will be handled with a higher priority. For more information on service contracts, please contact our sales department sales@kerlink.fr.

The repair delay may vary depending on the need to purchase spare parts, or availability our production testbench. The delay can also be shorter if the repair service workload allows it.

In any case, shipping and any other cost related to the transportation from your facilities to ours will be at your own costs.

Usual delay can be longer if the RMA is not visible on the parcel.