wiki:support:troubleshoot
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wiki:support:troubleshoot [2023/02/13 16:27] ehe |
wiki:support:troubleshoot [2023/06/02 15:47] (current) ehe [Automatic log gathering] |
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| To simplify the log gathering process, two scripts are available. These scripts generate an archive containing many logs and commands results. | To simplify the log gathering process, two scripts are available. These scripts generate an archive containing many logs and commands results. | ||
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| + | ++++Gathering logs from WebUI since release 5.9| | ||
| + | [[wiki:systeme_mana:webui#gateway_administration_menu|Get logs from gateway]] | ||
| + | ++++ | ||
| ++++Gathering logs from shell since release 4.2| | ++++Gathering logs from shell since release 4.2| | ||
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| * It will generate an archive in the same directory you executed the script (example: ''Logs_2E0605F5_7b26_20200124-095206.tar.gz'') | * It will generate an archive in the same directory you executed the script (example: ''Logs_2E0605F5_7b26_20200124-095206.tar.gz'') | ||
| * Retrieve this archive (use whatever method you prefer: FileZilla, scp, ...). | * Retrieve this archive (use whatever method you prefer: FileZilla, scp, ...). | ||
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| + | <note>**To use only in case of speed or data restriction**, there is a new option to gather lighter logs: ''get_logs -m'' or ''get_logs --minimal''. \\ | ||
| + | **Please note that it will only gather latest logs** (.log & .log.1 files). \\ | ||
| + | It will generate an light archive recognizable by its name: _minimal.tar.gz (example: ''Logs_3903002E_0091_20230419-134556_minimal.tar.gz'') | ||
| + | </note> | ||
| ++++ | ++++ | ||
wiki/support/troubleshoot.1676302041.txt.gz · Last modified: 2023/02/13 16:27 by ehe
