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wiki:support:troubleshoot [2023/02/13 16:27]
ehe
wiki:support:troubleshoot [2023/06/02 15:47] (current)
ehe [Automatic log gathering]
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 To simplify the log gathering process, two scripts are available. These scripts generate an archive containing many logs and commands results. To simplify the log gathering process, two scripts are available. These scripts generate an archive containing many logs and commands results.
 +
 +++++Gathering logs from WebUI since release 5.9|
 +[[wiki:​systeme_mana:​webui#​gateway_administration_menu|Get logs from gateway]]
 +++++
  
 ++++Gathering logs from shell since release 4.2| ++++Gathering logs from shell since release 4.2|
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   * It will generate an archive in the same directory you executed the script (example: ''​Logs_2E0605F5_7b26_20200124-095206.tar.gz''​)   * It will generate an archive in the same directory you executed the script (example: ''​Logs_2E0605F5_7b26_20200124-095206.tar.gz''​)
   * Retrieve this archive (use whatever method you prefer: FileZilla, scp, ...).   * Retrieve this archive (use whatever method you prefer: FileZilla, scp, ...).
 +
 +<​note>​**To use only in case of speed or data restriction**,​ there is a new option to gather lighter logs: ''​get_logs -m''​ or ''​get_logs --minimal''​. \\
 +**Please note that it will only gather latest logs** (.log & .log.1 files). \\
 +It will generate an light archive recognizable by its name: _minimal.tar.gz (example: ''​Logs_3903002E_0091_20230419-134556_minimal.tar.gz''​)
 +</​note>​
 ++++ ++++
  
wiki/support/troubleshoot.1676302041.txt.gz · Last modified: 2023/02/13 16:27 by ehe