wiki:faq
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wiki:faq [2022/06/30 17:20] ehe created |
wiki:faq [2024/03/29 11:48] (current) ehe [FAQ] |
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| ====== FAQ ====== | ====== FAQ ====== | ||
| + | <note warning>**The Helium Network migration to Solana Blockchain has been done and is now ok.** \\ | ||
| + | \\ | ||
| + | This strategic move, voted in by the community, aims to capitalize on Solana's scalability, low transaction costs, and high-performance capabilities, including its fast transaction throughput and energy-efficient consensus mechanism.\\ | ||
| + | On Kerlink side, we successfully updated the whole Helium Kerlink fleet to the latest version from Helium of the light miner and all Kerlink Gateways connected to Internet should now run on Solana blockchain and mine. If it is not the case, it may only be a connectivity issue or a reboot problem. If this is still not working please contact us. \\ | ||
| + | \\ | ||
| + | Regarding Onboarding, the onboarding procedure has evolved and it must be adapted following the migration to Solana. We are currently working on the update of our tools to proceed to the onboarding. For this reason, it is currently not possible to onboard a Kerlink gateway through the Kerlink Hotspot application. \\ | ||
| + | \\ | ||
| + | **For Solana onboarding, please see [[wiki:solana:onboarding|Kerlink Solana Onboarding]]** | ||
| + | </note> | ||
| + | |||
| + | <note tip>The Light version of the Miner from Helium is available since April 2023</note> | ||
| + | |||
| ===== General ===== | ===== General ===== | ||
| ++++ Is my previously purchased Kerlink gateway capable of Helium mining?| | ++++ Is my previously purchased Kerlink gateway capable of Helium mining?| | ||
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| ++++ I lost my 12 unique word passphrase, how can I recover my Wallet and my Hotspot? | | ++++ I lost my 12 unique word passphrase, how can I recover my Wallet and my Hotspot? | | ||
| * **Wallet is lost, Hotspots associated too.**\\ | * **Wallet is lost, Hotspots associated too.**\\ | ||
| - | See here for more information: [[https://docs.helium.com/wallets/app-wallet/twelve-words/#:~:text=The%2012%20words%20can%20never,12%20words%2C%20lose%20it%20all.|Helium - Twelve Words Seed Phrase]] \\ | + | |
| - | {{images:helium_12_words.png?800|}} | + | <note warning>Please read those pages from Helium.com **carefully**:\\ |
| + | [[https://docs.helium.com/wallets/twelve-words|Helium - Twelve Words Seed Phrase]]\\ | ||
| + | [[https://docs.helium.com/wallets/twenty-four-words|Helium - Twenty-Four Word Seed Phrase]]\\ | ||
| + | [[https://docs.helium.com/wallets/helium-wallet-app|Helium - Helium Wallet App]] \\ | ||
| + | {{images:helium_12_words.png?800}}\\ | ||
| + | Your Wallet is the ONLY way to access to your Hotspot. If you lose your pin code and/or your **12/24 unique word passphrase** you will lose your Hotspot too! \\ | ||
| + | Kerlink can not change the Wallet, a FACTORY RESET will not solve your problem. Hotspot is fully lost. | ||
| + | </note> | ||
| \\ | \\ | ||
| Your Wallet is the ONLY way to access to your Hotspot. If you lose your pin code and/or your **12 unique word passphrase** you will lose your Hotspot too! \\ | Your Wallet is the ONLY way to access to your Hotspot. If you lose your pin code and/or your **12 unique word passphrase** you will lose your Hotspot too! \\ | ||
| Kerlink can not change the Wallet, a FACTORY RESET will not solve your problem. Hotspot is fully lost. | Kerlink can not change the Wallet, a FACTORY RESET will not solve your problem. Hotspot is fully lost. | ||
| + | ++++ | ||
| + | |||
| + | ++++ My Hotspot is in Deny list. How to solve this? | | ||
| + | Please see [[https://docs.helium.com/mine-hnt/denylist-removals/|Denylist Removal Submissions]] | ||
| + | |||
| ++++ | ++++ | ||
wiki/faq.1656602449.txt.gz · Last modified: 2022/06/30 17:20 by ehe
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