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The Helium Network migration to Solana Blockchain has been done and is now ok.

This strategic move, voted in by the community, aims to capitalize on Solana's scalability, low transaction costs, and high-performance capabilities, including its fast transaction throughput and energy-efficient consensus mechanism.
On Kerlink side, we successfully updated the whole Helium Kerlink fleet to the latest version from Helium of the light miner and all Kerlink Gateways connected to Internet should now run on Solana blockchain and mine. If it is not the case, it may only be a connectivity issue or a reboot problem. If this is still not working please contact us.

Regarding Onboarding, the onboarding procedure has evolved and it must be adapted following the migration to Solana. We are currently working on the update of our tools to proceed to the onboarding. For this reason, it is currently not possible to onboard a Kerlink gateway through the Kerlink Hotspot application.

For Solana onboarding, please see Kerlink Solana Onboarding
The Light version of the Miner from Helium is available since April 2023


Is my previously purchased Kerlink gateway capable of Helium mining?

How to reboot the Kerlink Hotspot?

I encounter some trouble with my Hotspot. How can I open a ticket?

How to factory reset the Kerlink Hotspot?

Can I access to Kerlink Wiki?

Can I access to Kerlink trouble ticketing tool OTRS? Can I contact Kerlink Support directly?

Currently this miner shows that it has a maximum capability of 3dbi yet I am using an 8dbi antenna. Is there a way to increase the allowed limit in the settings?

I lost my 12 unique word passphrase, how can I recover my Wallet and my Hotspot?

My Hotspot is in Deny list. How to solve this?

During installation & Helium onboarding

Why do I get the Error “This gateway is not compatible with Helium Proof of Coverage. You can still install the Light Miner to earn HNT from packet forwarding.”

How to reboot the Kerlink Hotspot?

How to connect to the Web Interface?

My Hotspot is relayed. How do I fix it ?

Network configuration

I setup WiFi on my Hotspot but it is still connecting using Ethernet. How do I fix it ?

I setup Cellular on my Hotspot but it is still connecting using Ethernet. How do I fix it ?

My Hotspot is relayed. How do I fix it ?

wiki/faq.txt · Last modified: 2024/03/29 11:48 by ehe