User Tools

Site Tools


wiki:faq

FAQ

General

Is my previously purchased Kerlink gateway capable of Helium mining?

How to reboot the Kerlink Hotspot?

I encounter some trouble with my Hotspot. How can I open a ticket?

How to factory reset the Kerlink Hotspot?

Can I access to Kerlink Wiki?

Can I access to Kerlink trouble ticketing tool OTRS? Can I contact Kerlink Support directly?

Currently this miner shows that it has a maximum capability of 3dbi yet I am using an 8dbi antenna. Is there a way to increase the allowed limit in the settings?

I lost my 12 unique word passphrase, how can I recover my Wallet and my Hotspot?

During installation & Helium onboarding

Why do I get the Error “This gateway is not compatible with Helium Proof of Coverage. You can still install the Light Miner to earn HNT from packet forwarding.”

How to reboot the Kerlink Hotspot?

How to connect to the Web Interface?

My Hotspot is relayed. How do I fix it ?

Network configuration

I setup WiFi on my Hotspot but it is still connecting using Ethernet. How do I fix it ?

I setup Cellular on my Hotspot but it is still connecting using Ethernet. How do I fix it ?

My Hotspot is relayed. How do I fix it ?

wiki/faq.txt · Last modified: 2022/06/30 17:20 by ehe