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Kerlink Helium Hotspot Wiki

The Helium Network migration to Solana Blockchain has been done and is now ok.

This strategic move, voted in by the community, aims to capitalize on Solana's scalability, low transaction costs, and high-performance capabilities, including its fast transaction throughput and energy-efficient consensus mechanism.
On Kerlink side, we successfully updated the whole Helium Kerlink fleet to the latest version from Helium of the light miner and all Kerlink Gateways connected to Internet should now run on Solana blockchain and mine. If it is not the case, it may only be a connectivity issue or a reboot problem. If this is still not working please contact us.

Regarding Onboarding, the onboarding procedure has evolved and it must be adapted following the migration to Solana. We are currently working on the update of our tools to proceed to the onboarding. For this reason, it is currently not possible to onboard a Kerlink gateway through the Kerlink Hotspot application.

For Solana onboarding, please see Kerlink Solana Onboarding
The Light version of the Miner from Helium is available since April 2023

Welcome on this public wiki page. You can find below all relevant information concerning Kerlink Helium Hotspot setup, onboarding and troubleshooting.

If you cannot find required information on this page, please contact your reseller (from whom you purchase your product) or Kerlink through OTRS system (if you are a direct customer).

Due its cryptographic key and to ensure Kerlink Helium Hotspot security, no SSH access can be given to those gateways.
Please read those pages from carefully:
Helium - Twelve Words Seed Phrase
Helium - Twenty-Four Word Seed Phrase
Helium - Helium Wallet App

Your Wallet is the ONLY way to access to your Hotspot. If you lose your pin code and/or your 12/24 unique word passphrase you will lose your Hotspot too!
Kerlink can not change the Wallet, a FACTORY RESET will not solve your problem. Hotspot is fully lost.

Setup guides


We strongly recommend that you perform onboarding and assert the location shortly after.
In other words: avoid boarding a hotspot without asserting its location after it.

You will need Kerlink Hotspot App to manage your Hotspot and Helium HNT Wallet App App to create your Wallet.

Some API are available too: Helium APIs

Troubleshooting guide & FAQ

home.txt · Last modified: 2024/03/29 11:48 by ehe