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wiki:wiki3:troubleshooting
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wiki:wiki3:troubleshooting [2019/03/18 14:59] tda |
wiki:wiki3:troubleshooting [2019/10/14 16:58] (current) tda |
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| - | ====== Troubleshooting WMC connexion issue ====== | + | ====== Troubleshooting WMC connection issues ====== |
| ===== Process Flow ===== | ===== Process Flow ===== | ||
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| To analyze your potential issues, it is best to go from bottom to top and check every layer: | To analyze your potential issues, it is best to go from bottom to top and check every layer: | ||
| - | - Check basic network | + | - Check basic network: |
| - | * If Ethernet, ensure that the link is up, a valid IP is set on eth0 interface (either manually or through DHCP) | + | * If Ethernet, ensure that the link is up, a valid IP is set on eth0 interface (either manually or through DHCP). |
| - | * If WiFi, ensure that the SSID is properly connected and that a valid IP is configured on wlan0 interface (either manually or through DHCP) | + | * If WiFi, ensure that the SSID is properly connected and that a valid IP is configured on wlan0 interface (either manually or through DHCP). |
| - | * If cellular, ensure that the APN is properly configured, that the cell signal is good and that there is an IP defined on ppp0 interface | + | * If cellular, ensure that the APN is properly configured, that the cell signal is good and that there is an IP defined on ppp0 interface. |
| - | * Anyway, issue a ''ifconfig'' command to check all interfaces status, and try to ping a machine on the Internet (e.g. 8.8.8.8) | + | * Anyway, issue an ''ifconfig'' command to check all interfaces status, and try to ping a machine on the Internet (e.g. 8.8.8.8). |
| - | - Check installed software and version numbers | + | - Check installed software and version numbers: |
| - | * On iBTS or iFemtoCell, run the command: ''opkg list-installed'': this will list the installed packages | + | * On Wirnet iBTS or Wirnet iFemtoCell, run the command: ''opkg list-installed'': this will list the installed packages. |
| - | * On Wirnet Station, run the command: ''get_version -u -v'' and check the update log | + | * On Wirnet Station, run the command: ''get_version -u -v'' and check the update log. |
| - | * Check the right OpenVPN package is installed | + | * Check the right OpenVPN package is installed. |
| - | * Anyway, please check that the ''bscc'', ''snmp'', ''openvpn'' and the ''packet forwarder'' packages are correctly installed with the expected version number | + | * Anyway, please check that the ''bscc'', ''snmp'', ''openvpn'' and the ''packet forwarder'' packages are correctly installed with the expected version number. |
| - | - Check that all expected process are running | + | - Check that all expected processes are running: |
| - | * On iBTS or iFemtoCell, run the command: ''monit status'' | + | * On Wirnet iBTS or Wirnet iFemtoCell, run the command: ''monit status''. |
| - | * On all systems, run the command: ''ps ww'' | + | * On all systems, run the command: ''ps ww''. |
| - | * Anyway, please ensure that the ''bscc'', ''snmp'', ''openvpn'' and the ''packet forwarder'' processes are running | + | * Anyway, please ensure that the ''bscc'', ''snmp'', ''openvpn'' and the ''packet forwarder'' processes are running. |
| - | - Check that your system indicates a correct date | + | - Check that the gateway system indicates a correct date: |
| - | * Run the command ''date''. If the date is incorrect, check your GPS/NTP configuration in /etc/ntp.conf | + | * Run the command ''date''. If the date is incorrect, check the GPS/NTP configuration in ''/etc/ntp.conf''. |
| - | - Check that the connection to the WMC is working | + | - Check that the connection to the WMC is working: |
| - | * Check that VPN interface is set in ''ifconfig'' | + | * Check that VPN interface (tun) is up in ''ifconfig''. |
| - | * Check the content of the Trustzone (except for Wirnet Station) ''pnr_uploader -s -b 2'', ''pnr_uploader -s -b 10'' | + | * Check the content of the Trustzone (except for Wirnet Station) ''pnr_uploader -s -b 2'', ''pnr_uploader -s -b 10''. |
| - | * Check that ''172.18.0.1'' and ''10.8.0.1'' can be ping | + | * Check that ''172.17.0.1'' and ''10.8.0.1'' can be ping. |
| - | * Check that you can ping ''lns'' and ''snmp'' | + | * Check that ''lns'' and ''snmp'' can be ping. |
| - | * In the dashboard, add the station to the customer's fleet and verify that its status is "connected" | + | * In the dashboard, add the gateway to the customer's fleet and verify that its status is "connected". |
| - | * If the status remains "disconnected" and if your gateway is a Wirnet iBTS then issue the command: '' iptables -L OUTPUT -n |grep "udp spt:10161"''. If this command returns an empty string then issue the command ''/user/snmp/snmpd.init restart'' and wait few seconds. If the problem remains then reboot the gateway. | + | * If the status remains "disconnected" and if your gateway is a Wirnet iBTS then issue the command: ''iptables -L OUTPUT -n |grep "udp spt:10161"''. If this command returns an empty string then issue the command ''/user/snmp/snmpd.init restart'' and wait few seconds. If the problem remains then reboot the gateway. |
| * If the status remains "disconnected" and if your gateway is not a Wirnet iBTS then simply reboot the gateway. | * If the status remains "disconnected" and if your gateway is not a Wirnet iBTS then simply reboot the gateway. | ||
| - | - Check that the packet forwarder is working properly | + | - Check that the packet forwarder is working properly: |
| - | * Check the configuration of the packet forwarder in the json config file ("lns" should be defined as the server and port 1700 should be used) | + | * Check the configuration of the packet forwarder in the json config file ("lns" should be defined as the server and port 1700 should be used). |
| - | * Check in the dashboard interface that the station has received some messages (be sure that at least one end-device is located in the neighborhood of the gateway) | + | * Check in the dashboard interface that the gateway has received some messages (be sure that at least one end-device is located in the neighborhood of the gateway). |
| ===== Logs to check ===== | ===== Logs to check ===== | ||
| - | * Check main system logs at ''/var/log/messages'' | + | * Check main system logs at ''/var/log/messages''. |
| - | * Check packet forwarder logs : | + | * Check main logs: |
| - | * iBTS:''/user/spf2/var/log/'', | + | * **Wirnet iBTS:** |
| - | * iFemtoCell: ''/user/spf/var/log'', | + | * ''/user/spf2/var/log/spf2.log*'' //packet forwarder logs.//\\ |
| - | * Wirnet Station: ''/mnt/fsuser-1/spf/var/log'' | + | * ''/user/bscc/traces/bscc-*''\\ |
| - | * Check the kernel boot log with the ''dmesg'' command | + | * ''/user/snmp/traces/snmp.log*'' |
| + | * **Wirnet iFemtoCell:** | ||
| + | * ''/user/spf/var/log'' //packet forwarder logs.//\\ | ||
| + | * ''/user/bscc/traces/bscc-*''\\ | ||
| + | * ''/user/snmp/traces/snmp.log*'' | ||
| + | * **Wirnet Station:** | ||
| + | * ''/mnt/fsuser-1/spf/var/log'' //packet forwarder logs.//\\ | ||
| + | * ''/mnt/fsuser-1/bscc/traces/bscc-*''\\ | ||
| + | * ''/mnt/fsuser-1/snmp/traces/snmp.log*''\\ | ||
| + | * ''/mnt/fsuser-1/trace_agent/traceagent-*'' //in case of cellular connection.//\\ | ||
| + | | ||
| + | * Check the Kernel boot log with the ''dmesg'' command. | ||
| ===== Ask for support ===== | ===== Ask for support ===== | ||
| Line 47: | Line 58: | ||
| If you couldn't find why your station is not visible on the WMC dashboard or why you can't receive/send LoRa frames, please contact the support: | If you couldn't find why your station is not visible on the WMC dashboard or why you can't receive/send LoRa frames, please contact the support: | ||
| - | * [[http://otrs.kerlinkm2mtechnologies.com/customer.pl]] and open a ticket | + | * [[http://otrs.kerlinkm2mtechnologies.com/customer.pl]] and open a ticket. |
| - | * [[mailto:support@kerlink.fr|support@kerlink.fr]] if you don't have an OTRS account yet | + | * [[mailto:support@kerlink.fr|support@kerlink.fr]] if you don't have an OTRS account yet. |
| Anyway, please provide information about your product and your issue: | Anyway, please provide information about your product and your issue: | ||
wiki/wiki3/troubleshooting.1552917563.txt.gz · Last modified: 2019/03/18 14:59 by tda
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