Two types of logs are available on the gateway:

• Public log: these logs can be accessed and read by the user. Public logs help the user to install and manage the gateway
• Internal log: these logs can be retrieved by the user. Internal logs are for internal Kerlink debug purposes only. Once retrieved, the logs can be sent to Kerlink for analysis.

Logs can be retrieved thanks to:

• The web user interface log menu
• The local FTP server service
• The USB key service

A factory reset can be ordered. This action will:

• Remove all received frames and downstream frames
• Remove all logs
• Reset product configuration to default
• Remove fleet configuration

The factory reset can be triggered thanks to:

• The web user interface Administration ⇒ Gateway ⇒ Factory reset menu.
• The HTTP REST API
• The local FTP server service
• The USB key service
• SMS service