wiki:support:repair_warranty_ok
Differences
This shows you the differences between two versions of the page.
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wiki:support:repair_warranty_ok [2019/09/25 15:54] ghi created |
wiki:support:repair_warranty_ok [2019/09/25 15:56] (current) ghi |
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| - | ====== The product is not warranted ====== | + | ====== The product is warranted ====== |
| ===== Customer Service Repair steps ===== | ===== Customer Service Repair steps ===== | ||
| - | - A commercial offer will be sent to you. | + | - The product warranty is still valid, the RMA will be sent in the repair ticket. |
| - | - After the acceptance of the commercial offer, the RMA will be sent in the repair ticket. | + | |
| - | If you wish to decline, please send a message in your repair ticket. (the ticket will be closed) | + | |
| - When your parcel will be received, a confirmation will be sent in the corresponding ticket. | - When your parcel will be received, a confirmation will be sent in the corresponding ticket. | ||
| - | <note important> | ||
| - | Without any answer, if you decline or accept the commercial offer, the repair ticket can be closed 4-6 months after the initial opening. | ||
| - | </note> | ||
| <note important>**Please make sure that at least the RMA header is visible on your parcel**. \\ | <note important>**Please make sure that at least the RMA header is visible on your parcel**. \\ | ||
| Line 15: | Line 10: | ||
| <note tip>If it's not required by Kerlink, all accessories (POE, antenna, SIM, metallic support...) are not necessary. </note> | <note tip>If it's not required by Kerlink, all accessories (POE, antenna, SIM, metallic support...) are not necessary. </note> | ||
| - | |||
| ===== Repair process ===== | ===== Repair process ===== | ||
| - | We investigate and confirm the diagnostic on your product. | + | We investigate and confirm the diagnostic on your product. |
| - | ==== Your product can be fixed ==== | + | ==== The product can be fixed ==== |
| - | We repair your product and validate its good operating condition with our production test bench. Any product leaving our service will have passed all our production tests. | + | |
| - | ==== Your product can't be fixed ==== | + | We repair the product and validate its good operating condition with our production test bench. Any product leaving our service will have passed all our production tests. |
| - | It will be rejected (and any charge or fees will be applied). | + | |
| + | ==== The product can't be fixed ==== | ||
| + | |||
| + | A replacement product will be sent. | ||
| + | |||
| + | ==== Your product is out of warranty ==== | ||
| + | |||
| + | After the acceptance of the commercial offer, the product will be fixed. Any product leaving our service will have passed all our production tests. | ||
| + | |||
| ===== Return of your product ===== | ===== Return of your product ===== | ||
| Line 46: | Line 46: | ||
| ===== Non-EU Customer ===== | ===== Non-EU Customer ===== | ||
| - | The following steps will be explained in your repair ticket. \\ | + | If you ship from a non-EU country, please ask for a definitive import and join a pro-forma invoice “for customs only”. The description of goods should state « NO Commercial Value – Repaired unit Radio network access station shipping under Warranty », and the standard unit price per product should be 2€. Shipping in a different mode can lead to important custom fees that would be charged to you. |
| - | In any case, shipping and any other cost related to the transportation from your facilities to ours will be at your own costs. | + | |
| + | |||
| + | In any case, shipping and any other cost related to the transportation from your facilities to ours will be at your own costs. | ||
wiki/support/repair_warranty_ok.1569419686.txt.gz · Last modified: 2019/09/25 15:54 by ghi
