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Any product sent to us for repair, accompanied with an RMA, implies the implicit acceptance of the conditions below:
You will find below a non-exhaustive list of mishandling or inappropriate use conditions that will void the warranty of your product:
This list completes the conditions specified in Kerlink Sales Terms and Conditions.
Moreover, our warranty cannot apply in the following conditions:
Products on which our warranty will not apply will be repaired and shipped back at the customer’s expense.
Administrative costs, after reception and tests, can be charged if:
In this case, administrative costs will be established at 50% of the fixed repair price of your product.
Our repair delay is usually 25 business days at the reception of your product. If a service contract has been signed between the customer and Kerlink, products will be handled with a higher priority. For more information on service contracts, please contact our sales department sales@kerlink.fr.
The repair delay may vary depending on the need to purchase spare parts, or availability our production testbench. The delay can also be shorter if the repair service workload allows it.
In any case, shipping and any other cost related to the transportation from your facilities to ours will be at your own costs.