Setups
Installation
Configuration
Helium
Solana
Troubleshooting guide
FAQ
Setups
Installation
Configuration
Helium
Solana
Troubleshooting guide
FAQ
Is my previously purchased Kerlink gateway capable of Helium mining?
How to reboot the Kerlink Hotspot?
I encounter some trouble with my Hotspot. How can I open a ticket?
How to factory reset the Kerlink Hotspot?
Can I access to Kerlink trouble ticketing tool OTRS? Can I contact Kerlink Support directly?
I lost my 12 unique word passphrase, how can I recover my Wallet and my Hotspot?
Your Wallet is the ONLY way to access to your Hotspot. If you lose your pin code and/or your 12 unique word passphrase you will lose your Hotspot too!
Kerlink can not change the Wallet, a FACTORY RESET will not solve your problem. Hotspot is fully lost.
My Hotspot is in Deny list. How to solve this?
How to reboot the Kerlink Hotspot?
I setup WiFi on my Hotspot but it is still connecting using Ethernet. How do I fix it ?
I setup Cellular on my Hotspot but it is still connecting using Ethernet. How do I fix it ?
My Hotspot is relayed. How do I fix it ?