• Only Kerlink Gateways that have “Helium Network Compatible” in the title of the product on your confirmation email from Official reseller will be capable of Helium mining.
• Unfortunately, previously purchased Kerlink gateways cannot be updated to be Helium miners.

• See 2.3 Power On the hotspot & LED status
• Connect to the Web interface. Click on Reboot button.

• Please contact your reseller. If necessary, they will open a ticket to Kerlink Support.

• Connect to the Web interface. Click on Reset button.
  

• For hotspot with Helium there is no access to the Wiki because it does not use the standard firmware and you cannot have access to SSH.

• No, you need to contact your reseller.

• Can be done in Helium Hotspot App.

• Wallet is lost, Hotspots associated too.
  

Please read those pages from Helium.com carefully:
Helium - Twelve Words Seed Phrase
Helium - Twenty-Four Word Seed Phrase
Helium - Helium Wallet App

Your Wallet is the ONLY way to access to your Hotspot. If you lose your pin code and/or your 12/24 unique word passphrase you will lose your Hotspot too!
Kerlink can not change the Wallet, a FACTORY RESET will not solve your problem. Hotspot is fully lost.

Your Wallet is the ONLY way to access to your Hotspot. If you lose your pin code and/or your 12 unique word passphrase you will lose your Hotspot too!
Kerlink can not change the Wallet, a FACTORY RESET will not solve your problem. Hotspot is fully lost.

• Only Kerlink Gateways that have “Helium Network Compatible” in the title of the product on your confirmation email from Official reseller will be capable of Helium mining.

• See 2.3 Power On the hotspot & LED status
• Connect to the Web interface. Click on Reboot button.

• See 2.4 Connect to Web interface

• See 5.3 Network configuration

• Ethernet has priority over WiFi. Disconnect Ethernet cable from the Hotspot, it will then connect using WiFi.

• Ethernet has priority over Cellular. Disconnect Ethernet cable from the Hotspot, it will then connect using Cellular.

• Open ports
• If you are using cellular connection, you have to request to your SIM card provider to provide a public IP address for your hotspot.