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Troubleshooting guide

Self diagnostic

Information displayed on Helium Explorer are not directly refreshed, it may takes time (some days) to display the real status of your Miner

Kerlink Troubleshooting guide: Kerlink general information on how to get first level of analysis
Self Diagnostic & Kerlink Onboarding: Kerlink website to do hotspot onboarding and get first level of analysis

Reward Type	Description
PoC Challenger	Rewarded to any Hotspot that creates a valid PoC challenge and submits the corresponding receipt to the blockchain.
PoC Challengees	Awarded to any Hotspot that transmits a POC packet after being targeted by the challenger.
Witnesses	Distributed to all Hotspots that witness a beacon packet as part of a PoC Challenge.

Access Helium Explorer to check for…
- Beacons: see if you challenged, get challenged, and witnessed challenges
- All activity: see more detailed beacons information
- Rewards: rolling 24h, 7d and 30d windows
- Rewards: see individual reward transactions

Information displayed on Helium Explorer are not directly refreshed, it may takes time (some days) to display the real status of your Miner

Hotspotty: Open-source tool to create Helium hotspots dashboards with a lot of useful KPIs (HNT per day, week, month)
Helium system status: Real time status of Helium (blockchain, API, Consensus Group, PoC, router, explorer, Helium app…)
Kerlink-support discord channel: Kerlink-support discord channel
DeWi: Global statistics on rewards, DC usage, hotspots, HNT
Helium tracker: General KPIs on Helium (top cities, top hotspots…)
Open Port Check Tool: Test Port Forwarding on Your Router
Helium APIs: APIs available on Helium Network
SMS documentation: click here