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Gateway software resources

WMC 3.2:

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WMC 3.2:

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FAQ

WMC 3.x:

WMC 3.0:

WMC 3.1:

>= WMC 3.2:

>= WMC 3.1:

wiki:wiki3:faq_general_3.x

This is an old revision of the document!


FAQ - General

How can I obtain the EUI from the serial number of my station?

Product EUI Example
Wirnet iBTS 7276FF002E<last 6 characters of the CPU serial number> 7276FF002E060337
Wirnet Station 7276FF000<last 7 characters of the station barcode> 7276FF00080E0761
Wirnet iFemtoCell 7276FF00<last 8 characters of the CPU board serial number> 7276FF003903046C
Wirnet iStation 7076FF00<last 8 characters of the CPU board serial number> 7276FF005403046C
Wirnet iFemtoCell-evo 7076FF00<last 8 characters of the CPU board serial number> 7276FF006403046C

For the iFemtoCell, you can retrieve the CPU serial number with the following command:

root@klk-wifc-01AAFF:~ # grep serial_number /tmp/sys_startup_status.json 
        "serial_number": "0x4501aaff", 
In this example, the EUI is 7276FF004501AAFF.

How do I move a gateway from a fleet to another fleet?

You can move a gateway from a fleet to another fleet from:

  1. The cart: add one or more gateway to the cart, click on the cart icon and then use the move action to move your gateways
  2. The gateway overview page: go on the main page of the gateway you want to move and click on the floating button to edit the gateway. Select another fleet to move the gateway

How can I put a gateway in two fleets?

You cannot. Gateways can only be in one fleet.

How can I put an end device in two clusters?

You cannot. End device can only be in one cluster.

How can I deactivate a user or set an expiration date to a user’s account?

You must have at least the role Admin to access to the user profile page you want to manage. But you can only deactivate or set an expiration date to a user who has a lowest role than yours. Of course, you cannot update the limitations of your own account. 

What is the maximum number of gateways we can define?

  • We can limit the number of gateways, the number of endpoints and number of users linked to a customer via the administration menu (only accessible for users that have SuperAdmin privileges)

What is the maximum number of gateways we can define in the CSV file?

  • There is no limit

When we define a CSV, is it a "add" or a "replacement"?

  • Add

What happens when a mote is already defined in the system and when we try to add it again through the CSV file?

  • An exception is raised and the process stops

What happens when the CSV file embodies a syntax error?

  • An exception is raised and the process stops when the error is encountered. All lines located before this point are taken into account by the system
  • Yes
  • No

I have got a frame counter error (FCnt error). What can I do to cancel this status?

  • In the LNS / endpoint menu, click on your endpoint and then click to the cross at the right side of the text “FRAME COUNTER DOWN”
  • Select F5 for page refresh several times

⇒ Status “Uplink ok” appears and uplink message queue is updated with new messages in “Rx messages” tab

What is the VPN subnet address?

When connected to the Wanesy Management Center VPN, the IP address assigned to the gateway is in the 10.8.0.0/16 subnet.

The gateway LAN subnet should not overlap with this subnet.

My external application does not receive any data from WMC

WMC does not follow http redirected URLs. You have to input the real URL.

To check whether your URL is redirected or not: curl -I https://url-example.com/

Here is an example of what happens when URL is redirected:

HTTP/1.1 301 Moved Permanently
Server: nginx/1.12.2
Date: Wed, 25 Apr 2018 12:56:10 GMT
Content-Type: text/html; charset=iso-8859-1
Connection: keep-alive
Location: http://redirected.url/
Strict-Transport-Security: max-age=31536000
Content-Security-Policy: default-src https: redirected.url 'unsafe-inline' 'unsafe-eval'
x-frame-options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
Referrer-Policy: strict-origin-when-cross-origin

wiki/wiki3/faq_general_3.x.1573745067.txt.gz · Last modified: 2019/11/14 16:24 by bdu